VIKTORIA STOYNOVA
Eindhoven,Netherlands
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Assistant position. Ready to help team achieve company goals through critical thinking, problem solving, teamwork, creativity and excellent customer service.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Package Sorter
Instabox Netherlands B.V
Eindhoven
05.2022 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
Courier
Instabox Netherlands B.V
Eindhoven
01.2022 - 04.2022
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Verified load against delivery ticket before beginning every shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Tracked delivery information, mileage and fuel use while on shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Order Picker
DHL Logistics
Eindhoven
06.2021 - 12.2021
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked inventory and selected products from specific locations based upon availability.
- Entered package information into company's computer system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Tracked production and quality control systems to proactively identify deficiencies.
- Picked and packed order items.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Order Picker
Picnic
Eindhoven
10.2020 - 05.2021
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Picked and packed order items.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Waitress
Lavazza Coffee and Cocktails Club
Shumen
09.2019 - 06.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Receptionist
Victoria Palace
Sunny Beach
06.2019 - 08.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Waitress
Zino Coffee and Bar
Shumen
09.2017 - 05.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Marketing Management
Fontys University of Applied Sciences
Venlo 08.2022 - 07.2026
Bachelor of Science - International Business
Fontys University of Applied Sciences
Eindhoven 09.2020 - 06.2022
High School Diploma -
Nicola Jonkov Vaptsarov
Shumen 09.2015 - 06.2020
Secondary School “John Excherch Bulgarian”
Shumen 11.2012 - 06.2015
Secondary General Education School “Dimitar Talev”
Plovdiv 09.2008 - 10.2012
Skills
Fast Learnerundefined
Certification
Digital Marketing, GrowthTribe
Timeline
Bachelor of Science - Marketing Management
Fontys University of Applied Sciences
08.2022 - 07.2026
Digital Marketing, GrowthTribe
07-2022
Package Sorter
Instabox Netherlands B.V
05.2022 - Current
Courier
Instabox Netherlands B.V
01.2022 - 04.2022
Content Marketing Foundations, LinkedIn
12-2021
Marketing Foundations, LinkedIn
12-2021
Learning Data Visualization, LinkedIn
12-2021
Tableau Essential Training, LinkedIn
12-2021
Order Picker
DHL Logistics
06.2021 - 12.2021
The Fundamentals of Digital Marketing, Google
01-2021
Order Picker
Picnic
10.2020 - 05.2021
Bachelor of Science - International Business
Fontys University of Applied Sciences
09.2020 - 06.2022
Waitress
Lavazza Coffee and Cocktails Club
09.2019 - 06.2020
Receptionist
Victoria Palace
06.2019 - 08.2019
Waitress
Zino Coffee and Bar
09.2017 - 05.2019
High School Diploma -
Nicola Jonkov Vaptsarov
09.2015 - 06.2020
Secondary School “John Excherch Bulgarian”
11.2012 - 06.2015
Secondary General Education School “Dimitar Talev”
09.2008 - 10.2012
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