Vijayalakshmi Raja
Almere
Summary
Results-driven Support engineer with a proven track record of efficiently resolving application-related issues and providing exemplary customer service. Adapt at troubleshooting software problems and delivering timely solutions to ensure minimal downtime. Proficient in collaborating with cross-functional teams to streamline processes and enhance overall user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Azure Cybersecurity Trainee
ITPH Academy
11.2022 - 12.2022
- Hybrid: ADconnect, MS Defender for identities
- MFA, Passwordless logon, Conditional Access
- Just-in-time PIM, Access review,Identity governance
- Azure subscriptions, Resource groups, Azure VMs
- Network security, NSG, Firewall, WAF, Azure DNS
- App services, Key Vault, Azure Identity Platform,
- MS Graph permissions
- Sharepoint permissions, Endpoint Manager, DRM, Sensitivity labels
- Defender for cloud,sentinel
Technical Support Engineer
RARA
01.2017 - 07.2019
- Provide first-line technical support for application users, addressing inquiries related to content management, system errors, and user permissions.
- Perform routine maintenance tasks such as user administration, system monitoring, and security updates to ensure smooth operation of platform.
- Troubleshoot and resolve issues reported by users or identified through system monitoring
- Collaborate with developers and other IT teams to escalate complex technical issues and ensuring minimal disruption to site operations.
- Document support procedures, best practices, and troubleshooting steps to facilitate knowledge sharing and enable efficient resolution of future incidents.
- Monitor application performance metrics and analyze system logs to identify trends and potential issues
Education
Bachelor of Technology - Information Technology
Anna University
India01.2014
Skills
- Proficient in utilizing Jira and Confluence for efficient project management, task tracking, and collaborative documentation within agile environments
- Achieved Microsoft's SC-900 certification, specializing in Security, Compliance, and Identity Fundamentals
- Completed comprehensive training in Microsoft 365 Defender, Sentinel and Business case office 365 administration through ITPH Academy in Gouda
- Independently acquired proficiency in Azure Fundamentals, including services and administration
Trainings
- Microsoft Office 365 Security Administration
- Self trained in Azure Fundamentals
Certification
- Microsoft Security, Compliance, and Identity Fundamentals SC 900 certification.
Visa Status
Netherlands Dependent Highly skilled Migrant Work permit
Additional Information
- I've delved into essential subjects such as Programming in C# and Java Programming, along with foundational courses covering key areas like Data Structures, Networking, and Database Management Systems.
- In addition to my Azure training, I have independently acquired knowledge in methodologies such as Agile and Scrum, and I am familiar with tools like Jira and Confluence. Moreover, I have achieved an A2 proficiency level in Dutch and am actively preparing for the B1 level.
Languages
Tamil
Native language
English
Proficient
C2
Dutch
Elementary
A2
Timeline
Azure Cybersecurity Trainee
ITPH Academy
11.2022 - 12.2022
Technical Support Engineer
RARA
01.2017 - 07.2019
Bachelor of Technology - Information Technology
Anna University
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