Results-oriented AI and business analyst professional with over 8 years of experience in business analysis and incident management. Proven track record in leading teams, improving operational efficiency, and implementing data-driven solutions using Power BI, and SQL. Skilled in data visualization, machine learning techniques, and cross-functional team management to deliver tangible business outcomes. Seeking an AI-focused role to leverage extensive knowledge and innovative mindset in driving impactful results.
Hi, I’m
Vidhya Narayanasamy
Amsterdam
Summary
Overview
10
years of professional experience
Work History
Harmony Relocations B.V.
Consultant
01.2021 - 01.2022
Job overview
- Built and optimized reports using SQL Server Reporting Services, improving reporting accuracy
- Directed system designs and stakeholder communications to ensure timely project delivery
Redsky Mobility Solutions
Business Analyst
01.2019 - 01.2021
Job overview
- Improved process efficiency by 20% through Agile sprint planning and backlog management
- Analyzed and communicated business needs, bridging gaps between developers and stakeholders
Cognizant Technology Solutions
Major Incident Manager
01.2012 - 01.2019
Job overview
- Led a team to resolve high-priority incidents within SLAs, maintaining over 90% customer satisfaction
- Reduced incident occurrences by 25% through proactive server monitoring improvements
Education
Vrije Universiteit
Master of Science (MSc) from Artificial Intelligence
08.2023
University Overview
Krishnasamy College of Engineering
Bachelor of Engineering (BE) from Electronics & Communication
11.2009
University Overview
Skills
- TensorFlow
- PyTorch
- Python
- SQL
- Power BI
- REST APIs
- NLP
- Deep Learning
- Team Leadership & Development
- Client Relationships
- Attention to Detail
- Problem-Solving
References
References
Available upon request.Additional Information
Additional Information
Currently following courses on Computer Vision at openCV university and Generative AI at coursera
Solving python related problem in Hackerrank
Contributing to machine learning projects in Kaggle
Languages
Tamil
Native language
English
Advanced
C1
Dutch
Upper intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
Game changer award of the quarter (2014 | Cognizant Technology Solutions)
Best Customer Service award (2013 | Cognizant Technology Solutions)
Quote
Excellence is a continuous process not an accident
Software
Power BI
MS365
Python
VScode/Github
REST API
Interests
Cooking
Crafting
Problem Solving
Learning new Languages
Timeline
Consultant
Harmony Relocations B.V.
01.2021 - 01.2022
Business Analyst
Redsky Mobility Solutions
01.2019 - 01.2021
Major Incident Manager
Cognizant Technology Solutions
01.2012 - 01.2019
Vrije Universiteit
Master of Science (MSc) from Artificial Intelligence
Krishnasamy College of Engineering
Bachelor of Engineering (BE) from Electronics & Communication
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