Victoria Chala

Served as the strategic link between people, processes and vision, ensuring alignment and driving organizational performance

Results: reduced turnover from 61.3% (2021) to 15.8% (2023) through data-driven HR strategies, increasing employee stability; increased employee retention from 38.46% (2021) to 82.35% (2023).

HR & Organizational Development: talent acquisition, retention strategies, performance optimization, aligned HR initiatives with business goals, eliminated business risks, implemented custom HR analytics, optimizing workforce insights.

Executive & Project Leadership: Advised C-level, led key projects, enhanced strategic decision-making, managed change during restructuring/ growth phases.

Team Development & L&D: Built internal education entity, established L&D programs, coached managers to boost leadership capability and performance. Crisis & Resource Management: Ensured business continuity, optimized budgets & maintained operational stability during high-pressure periods.

Expanded market reach and built strong client relationships in Mexico & Argentina. Adopted sales strategies to different cultures and languages, improving negotiation outcomes. Managed agile sales flows & optimized CRM processes.

Led business development and client acquisition efforts in the U.S. Built and maintained strong client relationships through targeted outreach.

Rapidly progressed through 5 roles, achieving top performance in sales and client service. Managed customer relations, branch operations, and business development initiatives. Trained and mentored team members in banking processes and conflict resolution.