VICKIE MTIRA
NAIROBI,KENYA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Intake Specialist and File Clerk
Olive Mburu Advocates
06.2023 - 07.2023
- Continuously updated personal knowledge of industry trends, enabling the provision of relevant advice and guidance to clients.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Conducted thorough follow-ups with clients post-intake, ensuring their needs were met and any issues addressed promptly.
NJORO CANNING (k) Ltd -UNIVERSITY ATTACHMENT
NJORO CANNING (k) Ltd
05.2023 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative and Data Entry Clerk
Seven Pillars Freight Logistics Limited
01.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Bachelor of Science in Food Science And Technology
EGERTON UNIVERSITY
NAKURU11.2024
Kenya Certificate of Secondary School ( B-) -
MTWAPA ELITE ACADEMY
Kenya Certificate of Primary School ( 340) -
MTOMONDONI PRIMARY SCHOOL
MOMBASA01.2015
Skills
- Laboratory techniques
- Electronics troubleshooting
- Environmental Monitoring
- Experimental design
- Scientific Writing
- Qualitative Research
- Research design
- Field Sampling
- Problem-Solving
- Attention to Detail
Accomplishments
- Developed innovative porridge product concepts for CNS Nutrifoods, based on market trends, consumer insights, and nutritional requirements.
- Conducted product testing and sensory evaluations to ensure quality and consumer acceptability.
- Ensured product compliance with regulatory standards and nutritional guidelines.
Id
39156074
Roles And Responsibilities
- Answer phone inquiries and address customer concerns about deliveries.
- Community work in Mombasa
- Schedule appointments and gather basic client information.
- Practical experience on food processing, food canning, food storage, food preservation, food freezing and food concentration and spice milling.
- Microbial analysis, hazard analysis and critical control points and quality management systems.
- Organize and maintain physical and electronic legal files.
- Enter shipment details, customer information, and other logistics data into computer systems.
Language
English, Swahili, Taita, French
Personal Information
- Date of Birth: 12/21/01
- Nationality: KENYAN
- Marital Status: SINGLE
References
- Rophus Mbulla, Seven Pillars Freight Logistics Limited, Director, +254719444445, info@7p.co.ke
- L.J. Mercy, Njoro Canning (k) Ltd, HR Manager, +254720968455
- Olive Waithera, Olive Mburu Advocates, Managing Partner, +254722924208, olivemburuadvocates@gmail.com
Hobbies and Interests
- Theatre and music
- Reading novels
- Socializing and travelling
- Working with communities
Training
- January 2024, ISO 22000:2018 (Food Safety Management System), Certificate of Training
- 2023-2024, University of Gastronomic Sciences, Certificate of participating in the Training Program (Ark of Taste Kenya)
- 2023-2024, Egerton University Environmental Association, Certificate of Membership
- December 2023, HACCP & INTERNAL AUDITS, Certificate of Training
- November 2023, GOOD MANUFACTURING PRACTICES, Certificate of Training
- Sep- Dec 2023, BELMONT INTERNATIONAL COLLEGE, Certificate of completion in French level A1 (74%)
- May - June 2023, NJORO CANNING (k) Ltd, UNIVERSITY ATTACHMENT.
Certification
- Licensed: ISO 22000:2018 (Food Safety Management System)
Certificate of Training
.University of Gastronomic. SciencesCertificate of participating in the Training Program (Ark of
Taste Kenya-2023-2024
- Certified; Egerton University Environmental Association Certificate of Membership-2023-2024
- Licensed HACCP & INTERNAL AUDITS
Certificate of Training-December 2023
- Certified: GOOD MANUFACTURING PRACTICES
Certificate of Training-November 2023
- Certified [Job Title], [Company Name] - [Timeframe]BELMONT INTERNATIONAL COLLEGE
- Certificate of completion in French level A1 (74%)-Sep- Dec 2023
Languages
English, Swahili, TAITA
Native language
French
Upper intermediate
B2
Timeline
Client Intake Specialist and File Clerk
Olive Mburu Advocates
06.2023 - 07.2023
NJORO CANNING (k) Ltd -UNIVERSITY ATTACHMENT
NJORO CANNING (k) Ltd
05.2023 - 06.2023
Customer Service Representative and Data Entry Clerk
Seven Pillars Freight Logistics Limited
01.2020 - 11.2021
Bachelor of Science - Bachelor of Science in Food Science And Technology
EGERTON UNIVERSITY
Kenya Certificate of Secondary School ( B-) -
MTWAPA ELITE ACADEMY
Kenya Certificate of Primary School ( 340) -
MTOMONDONI PRIMARY SCHOOL
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