VERONIQUE ANDRE
Makkovik
Summary
Detail-oriented and organized professional with a background in customer service and healthcare. Seeking a position to utilize skills in supporting teams and improving services. Focuses on providing excellent service and ensuring positive experiences for clients and coworkers. Possesses strong communication and problem-solving skills, well-suited for roles requiring personal interaction and technical knowledge.
Overview
5
5
years of professional experience
Work History
Telecommunications Operator
RCMP
01.2021 - 08.2023
- Positioned as a team lead, monitoring team members, delegating task and providing guidance when needed
- Trained new employee in the field
- Proficient in numerous RCMP policies
- Excellent communicator in crisis situations
- Handled protected and confidential information
PSW-Personal Support Worker
03.2019 - 01.2021
- Followed health and safety guidelines while taking care of clients
- Completing numerous tasks in a timely manner while managing multiple responsibilities
- Able to work independently in numerous work environments
General Labour
Tim Hortons
08.2018 - 03.2019
- Took part of the health and safety committee
- Followed proper food handling procedures and policies
Sale Representative
Xplornet
07.2018 - 08.2018
- Scheduling appointments for customers set up
- Preparing and submitting sales contracts for orders
- Navigated through numerous systems to locate information needed
- Reaching goals & tasks set by management
- Reference available upon request
Education
Nursing -
St-Lawrence College
04.2019
Pre-Health Advance Sciences - undefined
St-Lawrence College
04.2018
Grade12 - undefined
Ecole Secondaire Catholique La Citadelle
06.2017
Skills
- Customer Service
- Problem-Solving
- Attention to detail
- Critical Thinking
- Multitasking
- Organized
LANGUAGES
French
Native or Bilingual
English
Native or Bilingual
Training
- First Aid & CPR
- Canadian Police Information Centre
- Police Reporting Occurrence System
- Microsoft Office Programs
- Numerous Online Agora courses with the RCMP
- Numerous Government of Canada Public Service Employee courses
Timeline
Telecommunications Operator
RCMP
01.2021 - 08.2023
PSW-Personal Support Worker
03.2019 - 01.2021
General Labour
Tim Hortons
08.2018 - 03.2019
Sale Representative
Xplornet
07.2018 - 08.2018
Pre-Health Advance Sciences - undefined
St-Lawrence College
Grade12 - undefined
Ecole Secondaire Catholique La Citadelle
Nursing -
St-Lawrence College
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