Veronika Selecká
Rotterdam
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs.
History of increasing customer satisfaction and driving improvements to service quality.
Overview
8
8
years of professional experience
Work History
Receptionist and assistant
ČECHOVÁ & PARTNERS s. r. o.
04.2021 - 09.2022
- Personal, telephone and email communication with clients in Slovak and English language, office representation and administration, marketing activities of the company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Collection Coordinator | Customer Service
JOHNSON CONTROLS, INTERNATIONAL spol. s r.o.
08.2019 - 02.2021
- Providing customer service, handling customer complaints through emails and phone calls, supporting finance operations by providing and receiving information from customers regarding billing, collection, and cash application
- Improved collection efficiency by implementing new strategies for tracking and collecting outstanding accounts receivable.
- Decreased overdue accounts through consistent follow-up and diplomatic communication with clients.
- Enhanced the accuracy of financial records by reconciling discrepancies between invoices, payments, and customer account balances.
Front office agent | Receptionist
Lindner Hotel Gallery Central
03.2019 - 06.2019
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
Managing Clerk
Fercam Slovakia, s.r.o.
10.2018 - 02.2019
- I managed entrusted vehicles - communication with drivers
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Receptionist
Hotel Londra
10.2014 - 09.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Management of culture and tourism -
Constantine The Philosopher University
Nitra, Slovakia01.2014
Trade & Business -
The Secondary Technical School
Trnava, Slovakia01.2009
Skills
- Microsoft Word expert
- Microsoft Excel advanced
- Internet expert
- Microsoft PowerPoint advanced
- Microsoft Outlook expert
- Communicability
- Responsibility
- Flexibility
- Rigour
- Skilled in providing exquisite service
- High deliverance worker
- Love working with people
- Hospitality is in my blood
Languages
English
Italian
Availability
My work contract is ending soon and I'd like to grow my professional CV as a traveling expat.
Personal Information
Date of Birth: 01/18/90
Hobbies and Interests
Reading, walking in nature, hiking, dancing
(different styles) and you can often find me
working out in the gym.
I also love exploring new cities and different
countries
References
References available upon request
Timeline
Receptionist and assistant
ČECHOVÁ & PARTNERS s. r. o.
04.2021 - 09.2022
Collection Coordinator | Customer Service
JOHNSON CONTROLS, INTERNATIONAL spol. s r.o.
08.2019 - 02.2021
Front office agent | Receptionist
Lindner Hotel Gallery Central
03.2019 - 06.2019
Managing Clerk
Fercam Slovakia, s.r.o.
10.2018 - 02.2019
Receptionist
Hotel Londra
10.2014 - 09.2018
Management of culture and tourism -
Constantine The Philosopher University
Trade & Business -
The Secondary Technical School
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