Venkatesh Ravichandran

As a Senior Salesforce Developer, involved in:

• In Agile meetings (sprint panning, refinement, daily scrum and retrospectives).
• Work on assigned user stories for the given release.
• Making sure that newly developed product has built with proper code quality set by the team.
• Providing dev support on the incidents occur on the Production after an release.

Projects:

• T-Mobile (Tele-communication) - T-mobile (Netherland) uses salesforce crm to manage their customer data. I was part of the salesforce dev team, which basically configuring service cloud related objects that helps the support agents handle their customer request efficiently. Implementations: vlocity actions, omniscripts, apex class, batch apex, lightning web components, making callouts form integration procedure.

As a Senior Salesforce Developer, involved in:

• Analyzing Client requirements
• Estimating Development efforts
• Delivering individual user stories assigned and also managing the tasks owned by junior developers by helping them to overcome the technical barriers and deliver the tasks on time.
• Participating and conducting code reviews and best practices.
• Working on POC's for newer requirements.

Projects:

• State of Massachusetts (Health and Dental plans) - Configured the Salesforce CRM to act as call center application for the State of Massachusetts to address the public queries on their Health and Dental insurance plans. Main Implementations: Reusable Lightning Web Components,Asynchronous Apex, Apex Triggers, Validation Rules, REST WebService. Objects used: Person Account, VoiceCall, Case, Contacts and Custom Objects
• State of Michigan (Liquor Licensing) - Migrated Classic application to LEX by adding SLDS to existing Visualforce pages, converting JS buttons to quick actions, converted notes & attachments to Files and enhanced notes using Magic Mover appexchange product and making sure the business related apps and tabs are available in lightning.

Tools Used in Development: VS code, Copado, ANT, Salesforce Inspector.

As a Developer Support Engineer, My job role is to:

• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Resolve customer service issues and skillfully manage complex customer service problems.
• Review support cases for technical and troubleshooting accuracy.

• Started the career as Salesforce Developer.
• The project role is to complete the assigned user requirements using Salesforce point and click tools or building custom solutions and moving those changes to higher orgs. Worked in multiple projects with experience and talented co-workers.
• Researched, designed and implemented scalable Salesforce applications for Non-profit and Educational domain.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.

Projects:

• Make A Wish International: MAWI is Non-profit Institution that helps children with critical illness. We helped them by implementing their CRM to efficiently track and work on each individual children. Main Implementations: Apex Triggers, Visualforce pages, Case object related features, Account, few Custom Objects and Contacts.
• Alliant International University: Client uses Salesforce CRM to track and manage student's applications for various Majors and degrees. Main Implementations: Apex Triggers, Visualforce pages, force.com sites and Standard features related to Account, Lead, Opportunity and Contacts.
• Prologis (Logistics Real-estate): Client uses Salesforce CRM to maintain and track properties, extend the leases etc. Main Implementations: Apex Triggers, Visualforce pages, Lightning Web Components, Batch apex, queueable apex, Angular JS, Objects like Account, Lead, Contacts, Opportunity, Case and Custom Objects

Tools Used in Development: VS Code, Git, GitHub, BitBucket, ANT, Workbench