Vemuzholu Vese
Dimapur
Summary
Proven Front Office Associate at Hotel Acacia, excelling in guest relations and problem-solving. Demonstrated ability to enhance guest satisfaction and resolve complaints efficiently, fostering positive relationships. Skilled in training peers and managing time effectively, with a track record of exceeding guest expectations and improving service standards.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Hotel Acacia
06.2023 - 06.2024
- Greeted guests warmly upon arrival and provided a seamless check in process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
- Ensured guest satisfaction by promptly handling guest feedback and implementing improvements to avoid future complaints.
Education
Bachelor of Arts - Ancient History
Phek Govt College
Phek06-2022
Skills
- Problem-solving skills
- Time management
- Guest relations
- Performance tracking
- Billing and invoicing
- Customer service
- Teamwork
Languages
English
Advanced (C1)
Timeline
Front Office Associate
Hotel Acacia
06.2023 - 06.2024
Bachelor of Arts - Ancient History
Phek Govt College
Similar Profiles
Omondi Alex OmoloOmondi Alex Omolo
Chef De Partie at Acacia Premiere HotelChef De Partie at Acacia Premiere Hotel
WILLIAM ILAIDA JRWILLIAM ILAIDA JR
Executive Chief Steward at The Acacia Hotel DavaoExecutive Chief Steward at The Acacia Hotel Davao
LORINE OCHANDALORINE OCHANDA
Guest Service Agent at Acacia Premier HotelGuest Service Agent at Acacia Premier Hotel