Václav Procházka
Chomutov,Česko
Summary
Player focused Customer Support Specialist with two years of international support experience and over ten years of involvement in the League of Legends community. Former Master Tier player (500LP) EUW, with deep understanding of player mindset, competetive gaming, and Riot Games ecosystem. Experienced in ticket based support, player communication, and esport community engagement, with a strong focus on empathy, problem solving and delivering high quality player experience.
Overview
2026
2026
years of professional experience
Work history
Gaming Esports Experience
League of Legends
Played for several teams within ERL ecosystem
Experience working in competetive team environments
Developed communication, teamwork and performance management skills.
TEAMS :
GLORE - Player
Axolotl - Player
CITA Kaizen - Manager + data anaylst
Tournament Administrator - Community contributor
League of Legends
Participated in organisation and administration of Czech esports tournaments:
Infinity League
Hitpoint
Střet Vyvolávačů
Customer Support Specialist
Customer Support
Žatec
2024.12 - Current
Provided customer support and handled customer requests via ticket systems and communication tools.Analysed technical and service related issues and provided effective soutions.
Global Desk Support
Suppor
Gazimagusa
2024.10 - 2024.12
Provided international customer support services
Communicated with clients in English on a daily basis
Solved customer issues via tickets and live communication channels
Worked in fast-paced evrionment requiring multitasking and prioritisation
Education
Diploma of Higher Education -
CNC Machine programmer
University of Jan Evangelista Purkyně UJEP
Skills
Player Support - Player Experience mindset
Strong player empathy and communication
Ticketing - customer support systems
Conflict resolution
Gaming and esports ecosystem knowledge
Team collaboration
Problem analysis and solution oriented thinking
Languages
English
Advanced (C1)
Affiliations
- League of Legends - Gaming
- Esport competetive gaming culture
- Community engagement and supporting player communities
- Helping players and improving player experience - Kaizen
Timeline
Customer Support Specialist
Customer Support
2024.12 - Current
Global Desk Support
Suppor
2024.10 - 2024.12
Gaming Esports Experience
League of Legends
Tournament Administrator - Community contributor
League of Legends
Diploma of Higher Education -
CNC Machine programmer
University of Jan Evangelista Purkyně UJEP