VANESSA SANTANA
Amsterdam,NH
Summary
Experienced customer service professional bringing 12 years of coordination of operations, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about sustainability regulations and standards.
Overview
4
4
years of professional experience
Work History
Trading Operator - CPP, LPG, and Fuel Oil
PETROBRAS GLOBAL TRADING B.V.
Rotterdam, The Netherlands
07.2023 - 06.2024
- Responsible for the contractual and financial performance of sales and purchase agreements
- Working closely with traders to maximize profits on trades
- Nominating product movements and preparing documentation instructions
- Appoint Independent Inspectors and Supervisors where necessary
- Coordinate shipments, be aware of demurrage implications, and investigate outturn losses
- Assuring appropriate credit lines in place - stand-by and full documentary letters of credit, PCG, among others
- Developing strong working relationships with traders, 3rd parties, Associates, etc
- Following and reporting the P&L of each deal
- Supporting internal affairs on the Renewable Fuels market.
Operations Coordinator - Renewable Feedstocks
NESTE OYJ
Hoofddorp, The Netherlands
01.2023 - 06.2023
- Responsible for supplying Maasvlakte Refinery with Used Cooking Oil, Animal Fat, Palm Fatty Acid Distillates, and supply via train, truck, barges, and seagoing vessel
- Member of the events committee, leading the series of seminars in DEI - diversity, equality, and inclusion.
Business Development Analyst - Renewable Natural Gas
VTTI - VITOL TANK TERMINALS INTERNATIONAL B.V.
Rotterdam, The Netherlands
07.2022 - 12.2022
- Identify and originate M&A or Greenfield opportunities in close relation with developers and executive management
- Coordinate and contribute to the sign-off review of significant CAPEX, M&A, Joint Ventures, or any projects requiring management board and stakeholders' approval - support on the pitch through presentations and financial modeling
- Working close to internal teams and external advisors during due diligence processes, structuring implementation, or integration phases of target assets/companies
- Control of capital expenditure and M&A / Greenfields pipelines trackers
- Active overview of the market, industry, and competitors' developments
- Lead team meetings, support strategy meetings and attend conferences internationally.
Customer Service Specialist
VTTI - VITOL TANK TERMINALS INTERNATIONAL B.V.
Port of Rotterdam, The Netherlands
10.2021 - 06.2022
- Receiving orders and making sure of their correct execution, using strong communication and organization skills, besides teamwork within the Customer Service Department, as well as HES & Operations
- As a specialist, responsible for the Ethanol client satisfaction - results proved in fewer order mistakes, faster and more accurate response to the Client, proactive communication, and proposal of solutions
- Part of the global team to improve the track and trace website, a focal point for training, clients, and external interfaces to use the tool.
Trading Operator
BRASKEM NETHERLANDS B.V.
Rotterdam, The Netherlands
06.2020 - 10.2021
- Second-in-command of Chemicals Operations (Fuels, Specialties, Olefins & Aromatics in Bulk, summing a revenue of USD 750Mi/year), is responsible for training new members, all sorts of projects (new departments, software implementation, new procedures, maintenance of contract templates), audits (SOX and Sustainability related), handling claims of shortage or off-spec cargoes
- Working closely with Cargo Traders and Legal, supporting contract wording - granting operational savings of USD 350 mil/year only in Caustic Soda imports
- Excellence in Customer Service: good knowledge of shipping documents and financial instruments, close contact with Customers and several external interfaces, building a good relationship for better resolution of problems
- Focal point for product certifications and pricing for the whole Chemicals Business.
Chemicals Exports Analyst
BRASKEM S.A.
Sao Paulo, Brazil
- In the Chemicals business unit, responsible for the main desk: Olefins = 400Mi revenue/year) - also supporting other desks when necessary
- Maritime Operations: direct interface to Logistics, Surveyors, Ship-owners, Maritime Agencies, Customs Brokers, and LOIs issuances, ensuring smooth operation and timely delivery to customers
- Sales: Excellence in Customer Service, providing accurate documents (B.L., Invoices, Certificates, MSDSs, etc.), following up on quantity and quality, as well as the registration of customers' claims when requested
- Purchase: Coordinating trading operations - buy to resale - indirect interface with Suppliers, Logistics, Customer Service Brazil, Credit and collect Accounts Payable, and I.T
- Teams - when applicable
- Commercial: Support Trader regarding operational matters, also at contracts analysis and revision of clauses (i.e., pricing clause and formulas, payment terms, laycan, laytime and demurrage, sustainability, among others)
- Process: Act as the focal point for all Export Operators (in Brazil, Netherlands, and the USA), aiming for standardization and optimization of daily routines
- Pricing: Calculating provisional and final prices and getting approval from the client for later invoicing
- Financial: Handling Letter of Credits (from issuance until negotiation)
- Invoicing (SAP), guaranteeing accurate monthly closing of inventory and finance processes
- Projects: Representation Commercial team's various projects
- Creating and controlling pre-existent KPIs and their accuracy.
Education
DAS in Commodity Trading -
UNIVERSITÉ DE GENEVE
Geneva, Switzerland01.2022
Some College (No Degree) -
International Business House
London, UKMaritime Operations Inspection -
SGS Deer Park
Houston, USA01.2020
Shipping Overview -
ISM Consult
Salvador, Brazil01.2019
Advanced Exporting -
British Institute of Export & International Trade
London, UK01.2019
Special Customs Regimes -
Customs Channel
Sao Paulo, Brazil01.2018
Oil & Gas Industry: Operations & Markets -
Duke University
01.2018
Lean Manufacturing -
Interface Training
Salvador, Brazil01.2016
Associate Degree in Logistics - Business Administration And Management
UNIJORGE
Salvador, Brazil01.2013
Purchasing concepts -
SEBRAE Bahia
Salvador, Brazil01.2010
Skills
- Critical Thinking
- Prospecting and Networking
- Regulatory Compliance
- Contract Negotiation
- Customer Service
- Time management abilities
- Coaching and Mentoring
- Microsoft Office
- Project Management
- Team Collaboration
- Continuous Improvement
- Problem-solving aptitude
Languages
PORTUGUESE
ENGLISH
SPANISH
Timeline
Trading Operator - CPP, LPG, and Fuel Oil
PETROBRAS GLOBAL TRADING B.V.
07.2023 - 06.2024
Operations Coordinator - Renewable Feedstocks
NESTE OYJ
01.2023 - 06.2023
Business Development Analyst - Renewable Natural Gas
VTTI - VITOL TANK TERMINALS INTERNATIONAL B.V.
07.2022 - 12.2022
Customer Service Specialist
VTTI - VITOL TANK TERMINALS INTERNATIONAL B.V.
10.2021 - 06.2022
Trading Operator
BRASKEM NETHERLANDS B.V.
06.2020 - 10.2021
Chemicals Exports Analyst
BRASKEM S.A.
DAS in Commodity Trading -
UNIVERSITÉ DE GENEVE
Some College (No Degree) -
International Business House
Maritime Operations Inspection -
SGS Deer Park
Shipping Overview -
ISM Consult
Advanced Exporting -
British Institute of Export & International Trade
Special Customs Regimes -
Customs Channel
Oil & Gas Industry: Operations & Markets -
Duke University
Lean Manufacturing -
Interface Training
Associate Degree in Logistics - Business Administration And Management
UNIJORGE
Purchasing concepts -
SEBRAE Bahia