Salesforce Delivery Lead & Certified Application Architect with 8.5 years of experience.
Expertise in designing, implementing, and managing Salesforce solutions for enterprise clients.
Strong background in project delivery, stakeholder management, and team leadership.
Proven ability to align business requirements with Salesforce capabilities for digital transformation.
Experienced in solving complex business problems and leading CRM implementations.
Skilled in automating processes, streamlining workflows, and integrating systems.
Adept at enhancing customer engagement, optimizing sales, and improving service delivery.
Leadership in cross-functional teams to build scalable, high-performance solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Delivery Lead |
Cisco Systems, Inc.
02.2022 - Current
Lead Salesforce project delivery, ensuring alignment with business objectives and best practices.
Delivered a Console Application that can bring all internal users (Sales, Customer Success and Renewals) under one umbrella. This implementation gives flexibility for the users to have a 360 degree interface, avoid logging into multiple applications for taking decisions on Customer Actions.
Manage cross-functional teams (both onsite and offshore), including developers, consultants, and business analysts, to deliver high-quality solutions.
Oversee end-to-end Salesforce implementation, customization, and integrations with third-party applications.
Collaborate with stakeholders to gather requirements, define roadmaps, and ensure project success.
Drive Agile methodologies, including sprint planning, stand-ups, and retrospectives.
Ensure compliance with Salesforce best practices, security policies, and governance frameworks.
Salesforce Lead Engineer |
Driscolls
01.2021 - 02.2022
Built automations on order management using flows and Lightning customization, which saved each service agent 7 hours per week, resulting in an overall saving of approximately 134,400 employee work hours for the client.
To gather and translate business requirements into technical solutions. Ensure timely project delivery aligned with business goals by supporting Agile/Scrum methodologies.
Architect, design, and develop scalable solutions to convert the Order Management module from Microsoft DAX to the Salesforce ecosystem, ensuring adherence to best practices and security standards.
Lead and mentor Salesforce developers and administrators by conducting code reviews, enforcing development standards and to provide technical guidance on complex solutions and integrations using API's and optimizing data models.
To maintain CI/CD pipelines for automated deployments, Salesforce environment setup, Monitor performance, troubleshoot issues, and ensure system reliability.
To stay updated with Salesforce releases and best practices.
Enhance system performance and user experience.
Education
Vellore Institute of Technology
Vellore
Skills
Salesforce CRM and Cloud Solutions
Salesforce implementation and customization
Agile and Scrum methodologies
Stakeholder Management and Client Engagement
Solution Architecture and Technical Leadership
Data Migration and Integration
Team Leadership and Mentorship
Certification
Salesforce Application Architect
Salesforce AI Associate
Salesforce Admin
Salesforce Platform Developer I
Salesforce App Builder
Salesforce Sharing and Visibility Designer
Salesforce Data Architect
Salesforce CPQ Specialist
Salesforce Certified Sales Cloud Consultant
Copado Fundamentals 1
Timeline
Salesforce Delivery Lead |
Cisco Systems, Inc.
02.2022 - Current
Salesforce Lead Engineer |
Driscolls
01.2021 - 02.2022
Vellore Institute of Technology
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