Valerie Zorab
Maastricht,LI
Summary
Creative, upbeat, and adaptable hospitality young professional with front office, guest satisfaction, and reservation management experience. Known for a positive attitude, keen attention to detail, a flair for bringing fresh ideas to life, I excel in crafting memorable guest experiences and innovative solutions. Highly organized and collaborative, I love brainstorming with teams to elevate service. Always ready to lend a hand, open to new challenges, and committed to delivering exceptional, creative service.
Overview
6
6
years of professional experience
Work History
Front Office Intern
Fairmont Washington DC
08.2023 - 02.2024
- Efficient Reservation Management
Supported accurate bookings and minimized overbookings, streamlining the process. - Proactive Facility Management
Coordinated with maintenance to resolve issues quickly, ensuring a smooth guest experience. - Professional Guest Complaint Handling
Addressed complaints promptly with effective solutions to maintain guest satisfaction. - Successful Room Upgrades
Recognized twice as “Upseller of the Month”, with an average upsell amount of $1,500 per month, generating significant additional revenue for the hotel.
Waitress
Restaurant Parck
09.2020 - 01.2023
- Maintained composure and high standards during busy shifts.
- Efficiently managed multiple tables and orders.
- Kept a clean, welcoming environment for positive guest experiences.
- Stayed calm and professional with challenging customer interactions.
Waitress
Landgoed Groenendaal
03.2018 - 02.2021
- Versatile across various cuisine styles, from fine dining to casual.
- Fostered teamwork with clear communication and regular updates.
- Consistently exceeded client expectations by delivering tailored, high-quality events.
Education
Hotel Management School Maastricht
Maastricht02-2026
Havo
Coornhert Lyceum
Heemstede06-2021
Skills
- Hospitality Industry Knowledge
- Creative and visionary
- Strong Organization
- Flexible and adaptive
- Teamwork and Collaboration
- Problem-Solving
- Innovative Thinking Abilities
Languages
Dutch
Native language
English
Advanced
C1
German
Upper intermediate
B2
French
Elementary
A2
Timeline
Front Office Intern
Fairmont Washington DC
08.2023 - 02.2024
Waitress
Restaurant Parck
09.2020 - 01.2023
Waitress
Landgoed Groenendaal
03.2018 - 02.2021
Hotel Management School Maastricht
Havo
Coornhert Lyceum
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