Valerie Bishop
Portugal Cove
Summary
Dynamic and results-driven professional with extensive experience at Sobey's Inc., excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency, while mentoring teams to achieve high performance. Adept at implementing effective strategies that foster positive workplace culture and drive business success.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Sobey's Inc
02.2021 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Administration Manager
Sobey's Inc.
07.2002 - 02.2021
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Completed bi-weekly payroll for 120+ employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Headed the OH&S committee in all stores that I have worked in
- Processed all departments inventory monthly & mid year
Front End Manager
Sobey's Inc
01.2002 - 07.2002
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Coached employees through day-to-day work and complex problems.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
St. George's High School
New Harbour, NL08-1991
Skills
- Problem-solving
- Multi tasking abilities
- Customer experience
- Store Engagement
Accomplishments
Completed Store Manager Training in 2022
Smart Retailing Expert for Frontend role out to all stores from Jan 2007-May 2007
Prime Preparation Trainer for all Newfoundland Stores from Jan 2014- August 2018
Worked with IT on Portal Training and was the expert for NL stores once rolled out Jan 2007-May 2007
Languages
English
Full Professional
Value Champion Recognition in 2013
Nominated for Getting it Done With Passion & Integrity for my store engagement planning, community involvement, safety planning and all my fundraising efforts.
Timeline
Assistant Store Manager
Sobey's Inc
02.2021 - Current
Administration Manager
Sobey's Inc.
07.2002 - 02.2021
Front End Manager
Sobey's Inc
01.2002 - 07.2002
High School Diploma -
St. George's High School
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