Valentyna Chekurova
Vancouver
Summary
Proven leader in event management and food service at The Butchart Gardens, adept at coordinating teams of 20–30 to enhance guest satisfaction and streamline operations. Expert in thematic decoration, demonstrating creativity and meticulous attention to detail. Excelled in delivering exceptional customer service and maintaining rigorous safety standards, ensuring memorable experiences for all guests.
Overview
1
1
year of professional experience
Work History
Food Service Supervisor
The Butchart Gardens
05.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities. Coordinated the work of 20–30 staff members per shift
- Completed restaurant and gelateria opening and closing procedures and balanced tills.
- Organized and oversaw events, ensuring smooth execution and guest satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Food Service Staff Member
The Butchart Gardens
12.2023 - 05.2024
- Served guests in the restaurant and gelateria, including food presentation and cash handling (working with Canadian and U.S. currency).
- Assisted in organizing and serving events such as Afternoon Tea and lunch buffets.
- Performed hosting duties. Welcomed guests upon arrival, guided them to their tables, and ensured proper seating arrangements.
- Addressed guest needs promptly and ensured a positive dining experience throughout their visit.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and safety standards.
Christmas Display Installer
The Butchart Gardens
10.2023 - 03.2024
- Manufactured, installed, and removed holiday decorations, including garlands, wreaths, decorated trees, and lighting displays.
- Collaborated with a team to create complex themed decorations.
- Calculated materials and time needed for each job.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Education
Master of Science - Law
Kyiv University of Internal Affairs
Kyiv, Ukraine05.2010
Skills
- Staff management and team coordination
- Event organization and execution
- Hosting and guest seating management
- Thematic decoration and design
- Exceptional customer service and conflict resolution
- Knowledge of sanitation and safety standards in food service
- Experience with POS systems and handling Canadian and US currency
Timeline
Food Service Supervisor
The Butchart Gardens
05.2024 - 09.2024
Food Service Staff Member
The Butchart Gardens
12.2023 - 05.2024
Christmas Display Installer
The Butchart Gardens
10.2023 - 03.2024
Master of Science - Law
Kyiv University of Internal Affairs
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