Ushma Vaghela
St. John's
Summary
Flexible, Hardworking and Energetic offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales as well maintain cash register accurately
Overview
5
5
years of professional experience
Work History
Dairy Queen Crew Member
Dairy Queen Grill & Chill
09.2022 - 02.2023
- Worked front counter, drive-thru and other areas as well took orders, prepared meals, and collect payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of store and ensure health and safety standards as well kept food preparation area, equipment, and utensils clean and sanitary.
- Provide great customer service by providing friendly and efficient service at the register.
- Handled cake department smoothly and maintained proper displays to meet standard of company.
Human Resource Intern
Save Max 365 Realty
02.2022 - 06.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization as well answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Worked with Broker and Owner of Brokerage to establish hiring practices and active recruitment.
Store Keeper
Convenience Store
03.2021 - 12.2021
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
Customer Service Representative
Nine Mart
09.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company.
- Assist with order placement, refund and exchange.
Education
Post Graduate Degree Certificate in Human Resource -
Niagara College
Toronto, Ontario06.2022
Post Graduate Degree Certificate in Supply Chain M -
Sault College
Toronto, Ontario08.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Able to work under fast pace environment
- Proficient in point of sale (POS) systems
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Dairy Queen Crew Member
Dairy Queen Grill & Chill
09.2022 - 02.2023
Human Resource Intern
Save Max 365 Realty
02.2022 - 06.2022
Store Keeper
Convenience Store
03.2021 - 12.2021
Customer Service Representative
Nine Mart
09.2017 - 12.2019
Post Graduate Degree Certificate in Human Resource -
Niagara College
Post Graduate Degree Certificate in Supply Chain M -
Sault College
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