Usama Ahmed

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
• Optimized network performance through regular monitoring and maintenance.
• Trained employees on new technologies, increasing competency levels across the organization.
• Patched software and installed new versions to eliminate security problems and protect data.

• Used digital channels to reach customers, build brand awareness, and promote products and services.

• Responsible for using a variety of digital channels to generate leads and build brand awareness.

• Promoting PR services using various digital channels

• Selling cargo space via Sea, Air and by road cargo through Karachi port.

• Cold calling hot prospects for export shipments.

• Reporting Branch manager on daily basis and regional head on monthly basis.

• Making Presentations and graphs to report sales to senior management