Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Ugochukwu Anoruo

Ugochukwu Anoruo

Summary

Dynamic and results-driven professional with a proven track record at Material in Motion, excelling in productivity and workplace safety. Skilled in problem resolution and customer service, consistently meeting production targets while maintaining high-quality standards. Recognized for strong teamwork and effective time management, contributing to seamless operations and enhanced customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Production Worker

Material in Motion
01.2024 - 09.2025
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Crew Member

McDonald's
01.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Package Sorter

Amazon
04.2022 - 12.2022
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Customer Service Representative

Dls
01.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bsc - Computer Engineering

Ivano-frankivsk Oil And Gas
Ivano-frankivsk
05.2023

Skills

  • Workplace cleanliness
  • Product packing
  • Product packaging
  • Heavy lifting
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques

Certification

  • Sales Essentials Certificate

Timeline

Production Worker

Material in Motion
01.2024 - 09.2025

Crew Member

McDonald's
01.2023 - 01.2024

Package Sorter

Amazon
04.2022 - 12.2022

Customer Service Representative

Dls
01.2021 - 02.2022

Bsc - Computer Engineering

Ivano-frankivsk Oil And Gas

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Ugochukwu Anoruo