Udo Neufeglise
Apeldoorn
Summary
Seasoned transport and logistics specialist with over 30 years of experience driving supply chain optimization and operational excellence across the hi-tech and healthcare (MedTech) sectors. Renowned for developing and executing strategies that enhance customer relationships, improve retention, and foster profitable growth.
Experienced in leading global cross-functional operational and commercial teams, leadership style focuses on unlocking team potential, fostering a culture of continuous improvement, and delivering exceptional results.
Committed to staying at the forefront of industry trends, continuously seeking innovative solutions to complex logistical challenges. Getting better every day.
Supply chain management, global key account management, continuous improvement, result-focused, commercial and operational strategy, supply chain optimization, sustainability, innovation, cultural diversity, service-minded, change manager, people manager, leadership.
Overview
37
37
years of professional experience
Work History
Country Head of Sales
Hellmann Worldwide Logistics
11.2023 - Current
- Member of Benelux Management Team and the Western Europe Sales Leaderships team.
- Responsible for the Benelux Sales and Marketing strategy. Leading the Implementation and Execution, Coordination and Monitoring of this strategy.
- Leading a team of 7 Sales Executives and 2 Inside Sales staff.
- Key objective is to grow Hellmann’s share of wallet in the Benelux focusing on SME’s in Targeted verticals (Technology and Healthcare)
Head of Key Account Management
CEVA Logistics
03.2022 - 10.2023
- In this function was leading a team of 9 Key Account Managers. The team expands and maintains relationships with strategically important and large (new) customers with an established footprint in the Technology, Healthcare, and FMCG verticals.
- In this role I was representing CEVA’s whole spectrum of business products and services to the assigned customers. Leading key account planning and ensuring that the assigned accounts are catered for and that their needs and expectations are met by the business.
Global Account Director
DSV PANALPINA
06.2013 - 02.2022
- Led global strategic account management for two of DSV Panalpina largest global clients – Philips and Signify – and served as the global lead for ASML from 2015-2017.
- Oversaw a combined annual revenue portfolio exceeding 150 Million Euro; consistently achieving year-over-year growth targets.
- Key achievements and responsibilities:
- Championing the development and execution of end-to-end, value driven logistics and supply chain solutions; driving customer growth through cross-product sales and a differentiated, high-touch customer experience
- Provided strategic and operational leadership to a matrixed global team, including regional key account managers, operational key account managers and three regional customer service/control tower hubs.
- Designed and implemented a comprehensive governance model to align (internal and external) stakeholders around a mutual strategic vision, cascading this alignment through tactical and operational planning frameworks
- Developed and embedded a PDCA based “perfect performance” program that transformed evolving customer needs into tangible business opportunities by improving operational excellence and strengthening long-term partnerships.
Corporate Key Account Manager (FMCG)
KUEHNE+NAGEL
01.2011 - 05.2013
- In this function I was commercially responsible for the relation, volume, revenue and margin with a (Global) Corporate Account portfolio. Business Development of the FMCG (Fast Moving Consumer Goods) vertical within Kuehne+Nagel Netherlands
- Main Tasks and responsibilities:
- Revenue responsibility for (Global) Key Account Portfolio of around 20 customers. Total revenue 50 Mio Euro
- Business Development of the FMCG Vertical. Drafted a Vertical Development Plan with the aim to explore further opportunities within the FMCG Vertical e.g. land new Key Accounts
- Spider in the web between the key accounts and the internal organisation Within this role maintaining the balance between company and customers interests
- Kuehne+Nagel representative at seminars and similar meetings on Sustainability/Green Transportation.
- Key Customers in portfolio: Heineken, Danone, Cargill, Dorel; Mars and Kraft-Heinz
General Manager Sales Benelux and France
Samskip Multimodal Container Logistics
01.2008 - 12.2010
- In this position I was responsible for the daily management of Samskip’s Sales team in the Benelux and France (4fte Sales Managers and 4.5 fte Inside Sales Representatives). I also held a Major Account Portfolio mainly in the FMCG and Chemical sector. The position also holds a chair in Samskip’s European Sales Committee with responsibility developing and execution of the European Sales Strategy.
- Main tasks and responsibilities:
- Responsible for the Volume, Revenue and Gross Margin in the Benelux and France (target setting on Growth in Samskip’s core business fields) (150 Mio Euro)
- Managing, Coaching and Development of the Sales Team
- Further development of the assigned Key Account Portfolio (Mainly FMCG and Chemicals)
- Active role in the change process within the European Sales Organisation e.g. deputy to the CCO
- Key Customers in portfolio: Heineken, Akzo Nobel and Friesland Campina
Senior Contract Manager
TNT Express
03.2007 - 12.2007
- In this position, I was responsible for maintaining a solid commercial relationship with the Major and Key Accounts from depot Arnhem (40 accounts in portfolio). Aim is to keep and win business from these accounts.
- Main tasks and responsibilities:
- Responsible for the revenue from the major and key accounts in the portfolio.
- Initiate concepts which will enable the customer reducing their total supply chain costs.
- Contract negotiations with (potential) major and key accounts.
- Further tasks and responsibilities are equal to function below, e.g. read major accounts instead of Apple.
- Key Customers in portfolio: Stork Wartsila, Grolsch, Ecolab, Westcon and Philips
Contract Manager Apple Computers Inc.
TNT Express
06.2005 - 02.2007
- In this role I was responsible for the Contract Management of TNT Express number one Global Account; Apple Computer Inc.
- Main tasks and responsibilities:
- Development and implementation off innovative logistics and distribution concepts
- Develop and maintain the SLA’s and SOP’s
- Analysis off these SLA’s and SOP’s and develop initiatives with the main purpose to improve TNT’s operational performance
- First line Commercial and Operational contact person for Apple and the TNT organization
- Responsible for external and internal monthly and quarterly business review meetings
Manager European Apple Desk
TNT Express
01.2004 - 05.2005
- In this role, I was responsible for the management of the European Apple Desk (23 fte’s) and Apple satisfaction related to TNT’s customer service activities in Europe.
- Main tasks and responsibilities:
- Responsible for the quality of customer service activities related to Apple
- Responsible for the satisfaction level of the customer, Apple Computer Inc.
- Managing the individual and joint objectives and KPI’s of the Apple Desk employees
- Coaching, stimulation and facilitating the Apple Desk employees
- Signalling bottlenecks in the service performance towards Apple, and be able to undertake root cause analysis and take the necessary corrective actions
- Responsible for formulation and execution of the Apple Desk year plan
Account Manager
TNT Express
01.2000 - 01.2004
- Responsible for several Technology customers: Texas Instruments, Samsung, Packard Bell and Modus Link
Supervisor Major Account Desk
TNT Express
01.1995 - 01.1999
Major Account Handler
TNT Express
01.1993 - 01.1995
Backline Coordinator
TNT Express
01.1992 - 01.1993
Customer Service Representative
TNT Express
01.1990 - 01.1992
Inside Sales
Microshare Networks
01.1990 - 01.1991
Inside Sales
Homeij
01.1989 - 01.1990
Private first class
Dutch Army
01.1988 - 01.1989
Education
Financials for non-Financials
University of St. Gallen
various management courses (Negotiation / Key Account Management)
Sales Funnel Coach (Ray Leones Methodology)
TNT Corporate Account Management Academy
TNT Management School
Associate of Science - Transport And Logistcs / Supply Chain
Hoge School Arnhem Nijmegen
01-2001
Skills
- Management
- Coaching
- Customer Focused
- Critical problem-solving
- Strategic vision
- Self Learning
- Engaging presentation skills
- Skilled in influencing decisions
- Contract negotiation
- Collaborative team member
- Resilience in high-stress environments
- Flexible in dynamic settings
LANGUAGES
Nederlands | native language
Engels | fluent
Duits | moderate
References
- Peder, Winther, former CCO, Samskip, Contact details available upon request
- Jarco, Carban, ProffiZON / Cargill, Contact details available upon request
Timeline
Country Head of Sales
Hellmann Worldwide Logistics
11.2023 - Current
Head of Key Account Management
CEVA Logistics
03.2022 - 10.2023
Global Account Director
DSV PANALPINA
06.2013 - 02.2022
Corporate Key Account Manager (FMCG)
KUEHNE+NAGEL
01.2011 - 05.2013
General Manager Sales Benelux and France
Samskip Multimodal Container Logistics
01.2008 - 12.2010
Senior Contract Manager
TNT Express
03.2007 - 12.2007
Contract Manager Apple Computers Inc.
TNT Express
06.2005 - 02.2007
Manager European Apple Desk
TNT Express
01.2004 - 05.2005
Account Manager
TNT Express
01.2000 - 01.2004
Supervisor Major Account Desk
TNT Express
01.1995 - 01.1999
Major Account Handler
TNT Express
01.1993 - 01.1995
Backline Coordinator
TNT Express
01.1992 - 01.1993
Customer Service Representative
TNT Express
01.1990 - 01.1992
Inside Sales
Microshare Networks
01.1990 - 01.1991
Inside Sales
Homeij
01.1989 - 01.1990
Private first class
Dutch Army
01.1988 - 01.1989
various management courses (Negotiation / Key Account Management)
Sales Funnel Coach (Ray Leones Methodology)
TNT Corporate Account Management Academy
TNT Management School
Financials for non-Financials
University of St. Gallen
Associate of Science - Transport And Logistcs / Supply Chain
Hoge School Arnhem Nijmegen
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