Summary
Overview
Work History
Education
Skills
Interests
Reading, Listening to Music, Research
Timeline
Generic

Uchechi Amechi

Sr. Access Management Officer
Lagos

Summary

Detail-oriented team player with strong organizational skills, experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Problem solver, networker and with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Team Lead

Stanbic IBTC Bank PLC
Lagos
01.2022 - Current
  • Trained and coached team members in techniques necessary to complete job tasks.
  • Minimized resource and time losses by development and implementation of digitized processes by identifying and re-engineering bad processes
  • Communicated with stakeholders (technical and non-technical) to implement control requirements and service objectives for optimal access management
  • Built strong relationships with customers through positive attitude and attentive response.
  • Communicated and tracked KPIs and SLAs to ensure performance targets are achieved
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed internal operational standards and productivity targets.

Access Management Associate

Stanbic IBTC Bank PLC
Lagos
11.2017 - 12.2021
  • Created user accounts and granted accesses based on job roles and responsibilities
  • Monitored SLA metrics and performance indicators to deliver customer satisfaction.
  • Performed regular access reviews to ensure user access rights align with current job responsibilities.
  • Utilized Identity and Access Management (IAM) tools to streamline access-related processes and requests.
  • investigated incidents related to access issues and coordinated with relevant stakeholders for resolution.
  • developed process manuals and engaged in process optimization projects on application access management procedures

Education

No Degree - Professional Scrum Master 1

Scrum.org
04.2001 -

Master of Science - Peace And Conflict Resolution Studies

National Open University
Lagos, Nigeria
09.2018 - 11.2021

No Degree - ITIL Foundation

Makintouch Consulting
Lagos, Nigeria
04.2001 -

Bachelor of Science - Mass Communication

Imo State University
Owerri, Nigeria
09.2006 - 07.2011

Skills

Performance improvement

Daily workflow improvement

Complaint resolution

Receiving support

Key stakeholder relationship building

Interpersonal communications

Coaching and mentoring

Creative problem solving

Staff Management

Verbal and written communication

Interests

People Engagement, Customer Service

Reading, Listening to Music, Research

I enjoy reading fiction novels focusing on romance, crime and chick-lit. 

I enjoy music from different genres and use it as a form of therapy during a busy day. I also like to research on topics and like to gather information.

Timeline

Team Lead

Stanbic IBTC Bank PLC
01.2022 - Current

Master of Science - Peace And Conflict Resolution Studies

National Open University
09.2018 - 11.2021

Access Management Associate

Stanbic IBTC Bank PLC
11.2017 - 12.2021

Bachelor of Science - Mass Communication

Imo State University
09.2006 - 07.2011

No Degree - Professional Scrum Master 1

Scrum.org
04.2001 -

No Degree - ITIL Foundation

Makintouch Consulting
04.2001 -
Uchechi AmechiSr. Access Management Officer