People Engagement, Customer Service
Uchechi Amechi
Sr. Access Management Officer
Lagos
Summary
Detail-oriented team player with strong organizational skills, experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Problem solver, networker and with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Team Lead
Stanbic IBTC Bank PLC
Lagos
01.2022 - Current
- Trained and coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by development and implementation of digitized processes by identifying and re-engineering bad processes
- Communicated with stakeholders (technical and non-technical) to implement control requirements and service objectives for optimal access management
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated and tracked KPIs and SLAs to ensure performance targets are achieved
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed internal operational standards and productivity targets.
Access Management Associate
Stanbic IBTC Bank PLC
Lagos
11.2017 - 12.2021
- Created user accounts and granted accesses based on job roles and responsibilities
- Monitored SLA metrics and performance indicators to deliver customer satisfaction.
- Performed regular access reviews to ensure user access rights align with current job responsibilities.
- Utilized Identity and Access Management (IAM) tools to streamline access-related processes and requests.
- investigated incidents related to access issues and coordinated with relevant stakeholders for resolution.
- developed process manuals and engaged in process optimization projects on application access management procedures
Education
No Degree - Professional Scrum Master 1
Scrum.org
04.2001 -
Master of Science - Peace And Conflict Resolution Studies
National Open University
Lagos, Nigeria 09.2018 - 11.2021
No Degree - ITIL Foundation
Makintouch Consulting
Lagos, Nigeria 04.2001 -
Bachelor of Science - Mass Communication
Imo State University
Owerri, Nigeria 09.2006 - 07.2011
Skills
Performance improvement
undefinedInterests
Reading, Listening to Music, Research
I enjoy reading fiction novels focusing on romance, crime and chick-lit.
I enjoy music from different genres and use it as a form of therapy during a busy day. I also like to research on topics and like to gather information.
Timeline
Team Lead
Stanbic IBTC Bank PLC
01.2022 - Current
Master of Science - Peace And Conflict Resolution Studies
National Open University
09.2018 - 11.2021
Access Management Associate
Stanbic IBTC Bank PLC
11.2017 - 12.2021
Bachelor of Science - Mass Communication
Imo State University
09.2006 - 07.2011
No Degree - Professional Scrum Master 1
Scrum.org
04.2001 -
No Degree - ITIL Foundation
Makintouch Consulting
04.2001 -
Similar Profiles
Ajeigbe Oluwatayo OluwatobiAjeigbe Oluwatayo Oluwatobi
Manager, Transactional Banking at Standard Bank (Stanbic IBTC Bank Plc)Manager, Transactional Banking at Standard Bank (Stanbic IBTC Bank Plc)
Paul FayomiPaul Fayomi
Internal Control Manager at Stanbic IBTC Bank PLCInternal Control Manager at Stanbic IBTC Bank PLC
ADANZE JOHNSONADANZE JOHNSON
Customer Service Consultant at Stanbic IBTC Bank PlcCustomer Service Consultant at Stanbic IBTC Bank Plc
EDOSA RICHARD UDUOGIEEDOSA RICHARD UDUOGIE
Team Lead, E-Channel Transaction Monitoring at UBA GroupTeam Lead, E-Channel Transaction Monitoring at UBA Group
Ayodele OgundaisiAyodele Ogundaisi
Food and Beverage Supervisor at Taj Exotica Resort and Spa, The PalmFood and Beverage Supervisor at Taj Exotica Resort and Spa, The Palm