TYZJAIRA X.M. CASIANA
Tilburg,NB
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
VAPIANO
08.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bartend during peak hours, and made coffees & lattes, while maintaining clean environment.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Kitchen and Counter Helper
Curacao Sea Aquarium
08.2022 - 06.2023
- Kitchen Helper (Cook Assistant)
- Restock kitchen supplies
- Serve Customers
Sales Assistant
Panaderia Buena Vista
08.2021 - 09.2022
- Sales Analysis and promotions
- Orders Taker (by phone and walk-ins)
- Greeted clients with friendly and welcoming attitude to increase customer satisfaction
- Promote employee satisfaction
- Merchandise labeled and shelving
- Review of inventory level and stock
Education
High School Diploma -
Fontys Hogeschool
Eindhoven, Netherlands07-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Food running
- Quality control
- Food safety practices
- Table bussing
- Suggestive selling
- Allergy awareness
- Foreign language proficiency
- Check payment processing
Singing, Cooking, Rugby
I've been playing rugby for 7 years now. I started in 8th grade and continued on. I like to sing; I've been 2 high school bands, and also participated in a battle of the bands in 9th grade. I have recently began to enjoy cooking a lot more with different recipes - a lot of new things to try!
Languages
English
Native language
Dutch
Intermediate
B1
Spanish
Intermediate
B1
Papiamentu
Advanced
C1
Timeline
Server
VAPIANO
08.2024 - 03.2025
Kitchen and Counter Helper
Curacao Sea Aquarium
08.2022 - 06.2023
Sales Assistant
Panaderia Buena Vista
08.2021 - 09.2022
High School Diploma -
Fontys Hogeschool
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