TUSHAR KHANDAGALE
Team Leader
MUMBAI,MAHARASHTRA
Summary
Accomplished transaction processing specialist with 16+ years enabling seamless cross-border payments through expertise across the SWIFT platform, regulatory protocols and nostro liquidity optimization. Authorized 90+ Daily transactions across critical message types while attending 20+ transaction queries with a 95% first-call resolution rate. Recognized for analytical rigor optimizing processes by 17% and minimizing risk exposure through operational controls. Seek to leverage international payments exposure toward modernization initiatives focused on user experience and customer service excellence. Proven leader collaborating across global teams and driving innovation through a customer-centric approach.
Overview
17
17
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Team Leader - CITIBANK India FTU Operations,
TATA CONSULTANCY SERVICES
Mumbai
05.2013 - 12.2023
- Authorized various SWIFT message types (MT 103, MT 202, MT 199) for wire transfers, amendments, recalls based on transaction instructions received via imaging platforms
- Transactions which were submitted by Level 1 user, has been approved / escalated to review as per OFAC guidelines for sanction screening
- Reviewed transaction instruction on image platform to identify discrepancies in names, amounts, bank details, invoice numbers between payment instructions and invoices
- Raised precise queries to branches to clarify issues and enable accurate processing
- Validated documents (ECB2, FORM 83) and verified FX deals to ensure compliance for ECB and EEFC transactions
- Managed end-to-end processing of daily 250+ outward cross-border payments, in across major currencies (USD, EUR, GBP, AUD, CAD, SGD, JPY) ensuring compliance, risk mitigation, and process efficiency
- Conducted timely Nostro reconciliations across accounts, identifying and resolving discrepancies, optimizing liquidity management
- Independently handled regulatory reporting i.e
- CBWTR, R-return, DRI, High value reporting to RBI and GST transfers to government accounts
- Leveraged analytics to develop KPI dashboards, identify trends and drive process improvements
- Demonstrated effective stakeholder management across business, operations, and technology teams to resolve issues promptly and implement initiatives seamlessly
- Spearheaded efforts to gather requirements, create BRDs, collaborate with developers during testing and drive adoption of system enhancements
- Drove 20% improvement in operational efficiency through migration of payment processes to automated platforms
- Applied structured problem-solving techniques to tackle operational challenges and ensure smooth transition during process changes
- Provided leadership and development opportunities to team of 12 payments specialists as Team Leader
- Conducted performance evaluations and recognized top talent while fostering a collaborative environment emphasizing growth
- Developed and updated checklists, ensured adherence to compliance controls through audits and reporting.
Senior Process Enabler
TATA CONSULTANCY SERVICES
MUMBAI
03.2008 - 04.2013
- Processed or Authorized critical SWIFT messages (MT 103, MT 202) for cross-border wire transfers based on transaction instructions received
- Reviewed transactions to identify discrepancies in names, amounts, bank details, invoice numbers between payment instructions and invoices
- Raised precise queries to branches to clarify issues and enable accurate processing
- Collaborated with global bank counterparts to optimize nostro liquidity requirements and minimize reconciliations
- Supervised local cheque clearing operations and settlements to facilitate timely customer payments
- Worked closely with treasury team to accurately book cross-currency deals
- Processed daily Settlement at End of Day (STO) transactions complying with regulatory guidelines
- Independently handled preparation of Revenue MIS, Daily MIS, and RCSA documents for internal audits and reporting
- Ensured adherence to robust information security practices across all payments processes.
Associate
ADFC Private Limited
MUMBAI
05.2007 - 03.2008
- Updated land holdings details in the Core Banking System for agriculture customers who had applied for tractor loans secured against their land as per CAM form norms
- Analyzed stock statements and debtors' aging reports on a monthly basis to compute drawing power for working capital facilities as per RBI guidelines
- Ensured letters were sent requesting submission of updated stock/debtors statements from all cash credit clients with overdues, to facilitate drawing power assessment
- Changed the applicable Marginal Cost of Funds based Lending Rates (MCLR) and drawing power limits in Core Banking System as per prevailing rates and repayment track record of working capital clients
- Updated drawing power limits in Core Banking System and Limit Set Up System for cash credit facilities as per latest projections to ensure adequate availability of sanctioned limits
- Awards
- Spot Award for handling BAU + Reg Reporting on Single Day –
- Spot Award for handling critical IA Audit by following SLA guidelines – July 2019
- Eagle Eye” Award for –error free processing – October 2015
- PROJECTS UNDERTAKEN, CBWTR 2.0 implementation – for the period
Education
MBA - Finance Management
SANGAI INTERNATIONAL UNIVERSITY
October 2022
Bachelor of Commerce -
Mumbai University
06.2004 - 05.2007
Skills
- Document scrutiny
- SWIFT Transaction Processing
- FX Operations
- Payment Settlements
- Supervision/ Leadership
- Process Improvements
- Reconciliation
- Analytical
- Documentation and Reporting
- Written and Oral Communication
Certification
Lean Six Sigma – Green belt Certification
Microsoft Office Suite
Timeline
Team Leader - CITIBANK India FTU Operations,
TATA CONSULTANCY SERVICES
05.2013 - 12.2023
Senior Process Enabler
TATA CONSULTANCY SERVICES
03.2008 - 04.2013
Associate
ADFC Private Limited
05.2007 - 03.2008
Bachelor of Commerce -
Mumbai University
06.2004 - 05.2007
MBA - Finance Management
SANGAI INTERNATIONAL UNIVERSITY
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