Tudor Rusu
Eindhoven,NB
Summary
Although I’ve worked in various roles across different industries, my true passion has always been computers and technology. While I may not yet have formal work experience in the field, I am studying Software Engineering at Fontys University, where I gained solid knowledge of programming, system design, and software development principles. I’m eager to apply these skills in a real-world environment and grow as a professional in the tech industry.
Overview
10
10
years of professional experience
Work History
Stock Controller
DHL Supply Chain
11.2021 - 04.2023
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
Incident Manager
Capgemini
05.2018 - 05.2019
- Own and oversee the end-to-end incident management process, ensuring that incidents are recorded, prioritized, and resolved in a timely and efficient manner.
- Monitor systems and services for potential incidents, escalate issues as necessary, and work to mitigate downtime or service disruptions.
- Lead and coordinate cross-functional teams, including IT, operations, and support teams, to resolve incidents quickly while minimizing business impact.
- Serve as the main point of contact for all incident-related communication, keeping stakeholders informed of incident status, impacts, and resolution timelines.
User Access Manager
Capgemini
05.2017 - 05.2018
- Oversee the creation, modification, and termination of user accounts and access permissions across systems and platforms.
- Regularly review user access rights and perform audits to ensure appropriate permissions are granted, detecting and addressing any unauthorized access or security vulnerabilities.
- Resolve issues related to user access, including password resets, access denial, and system login issues, in a timely and efficient manner.
Customer Support Representative
Capgemini
10.2016 - 05.2017
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Accountant Assistant
SC Michele COM
11.2014 - 07.2016
- Answered phone calls regarding financial matters such as payments due.
- Organized office systems to maximize efficiency and completeness of records.
- Produced and distributed invoices and financial documents.
- Used spreadsheets to track data and produce charts.
Receptionist
APOLLO Summer Lounge
05.2013 - 09.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Software Engineering
Fontys University of Applied Science
Eindhoven, Netherlands07-2027
BBA - Accounting And Finance
Alexandru Ioan Cuza University
Iași, Romania07-2014
Skills
- Software development
- Object-oriented programming
- NET development
- Java
- SQL
- Agile
- Code debugging
- API integration
- Git proficiency
- JIRA
Hobbies
In my free time, I enjoy playing chess with my friend or random people over the internet, which helps me stay strategic and focused. I also have a passion for games, especially role-playing games, as I appreciate storytelling, problem-solving and immersive experiences.
Languages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Dutch
Beginner (A1)
Timeline
Stock Controller
DHL Supply Chain
11.2021 - 04.2023
Incident Manager
Capgemini
05.2018 - 05.2019
User Access Manager
Capgemini
05.2017 - 05.2018
Customer Support Representative
Capgemini
10.2016 - 05.2017
Accountant Assistant
SC Michele COM
11.2014 - 07.2016
Receptionist
APOLLO Summer Lounge
05.2013 - 09.2013
Bachelor of Science - Software Engineering
Fontys University of Applied Science
BBA - Accounting And Finance
Alexandru Ioan Cuza University
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