Trupti Chetule
Amsterdam,NH
Summary
Technical Monitoring Support Engineer with strong experience supporting large-scale payment platforms in a Fin-Tech environment. Specialized in platform and API monitoring, incident and major incident management, and root cause analysis, ensuring high availability and reliability of production systems. Proficient in Datadog, SQL, MongoDB, (Data bricks), and backend troubleshooting (Java/MySQL), with a proven ability to collaborate across Engineering, Product, and SRE teams in high-pressure, 24x7 operational environments.
Overview
6
6
years of professional experience
Work History
Technical Monitoring Support
European Payments Initiative (EPI) Company
Amsterdam, Netherlands
06.2025 - Current
- Proactively monitored mission-critical payment platforms to ensure high availability, performance, and reliability across multiple European markets.
- Managed and resolved production incidents in a 24x7 on-call environment, minimizing downtime and ensuring customer trust in real-time payment systems.
- Led and coordinated major incident management across cross-functional teams (Engineering, Product, SRE), following ITIL best practices.
- Performed root cause analysis (RCA) and post-mortems, driving continuous improvement and preventing recurring issues.
- Built and maintained monitoring dashboards, metrics, and alerts using Datadog; optimized alerting to reduce noise and improve response times.
- Monitored APIs and system performance, tracked SLOs, and troubleshot complex issues across backend services and MongoDB/MySQL databases.
- Analyzed logs and operational data to detect anomalies and proactively address potential system failures.
- Utilized Jira for incident tracking, dashboards, and reporting; executed SQL queries and built operational reports using Data bricks and Tableau.
- Contributed to building a secure, innovative, and sovereign European payment ecosystem, reducing reliance on non-European payment networks.
Technical Support Engineer
Tricentis NL B.V.
Amsterdam
02.2022 - 04.2025
- Single Serve as the primary technical contact for platinum customer accounts, offering expert support and solutions for all Tosca and qTest related issues.
- Actively assist customers with complex technical challenges related to Tosca automation scripts, adhering to best practices and guidelines to ensure efficient outcomes.
- Provide comprehensive support for Web, and Desktop automation, Mobile, SAP issues using Tosca, leveraging deep expertise in test planning, case design, and execution.
- Guide and consult customers in implementing Tosca environments, including Tosca Server setup, Distributed Execution setup, and Continuous Integration with Jenkins/Azure ADO.
- Assist with the integration of Tosca Connect (Tasktop) and qTest test management tools to streamline testing workflows.
- Clarify detailed requirements and demonstrate developed automated scripts to clients, ensuring alignment with project objectives and client expectations.
- Collaborate closely with development engineering teams, providing support to production support engineers and technical account managers to ensure seamless project execution.
- Create comprehensive documents and write knowledge-based articles to document processes, best practices, and solutions, fostering continuous learning and improvement within the team.
- Performed system upgrades on existing automated systems as needed.
Software Development Engineer
Unscrambl Inc
Pune, India
09.2019 - 09.2022
- Worked as a Business analyst for clients in Singapore, Thailand, Indonesia, Philippines for POCs into domains like telecommunication, retail, healthcare, insurance, banking, aviation.
- Constructed complete data pipelines for data processing, aggregating, analyzing and generating visualizations for various clients from Singapore, Thailand, Indonesia, Philippines.
- Worked extensively on packages like NLTK for preparing customized solutions.
- Handled multiple projects at the same time with different product leads in different geographical locations as well as with the sales and marketing team to execute their strategy.
- Giving knowledge training sessions to clients and conducting a partner enablement program about products.
- Worked on Azure cloud to integrate instances of the product and deploy it for user free trial.
- Worked on agile framework methodology.
- Documentation: Helped in initial phase of product documentation.- https://documentation.unscrambl.com/qbo-insights/1.3.0/home.html
Education
PG-DAC (Diploma in Advanced Computing) - Information Technology
09.2019
Graduated with First Class
Bachelor of Engineering - Information Technology
08.2018
Graduated with First Class.
Skills
- Platform & Application Monitoring
- API Monitoring & Debugging (SLOs, performance, latency)
- Incident Management & Major Incident Coordination
- Root Cause Analysis (RCA) & Post-Incident Reviews
- Log Analysis & Production Troubleshooting
- Production Support (L2/L3)
- SQL & Data Analysis (Data bricks)
- Operational Reporting & Dashboarding (Tableau)
- Database Troubleshooting: MySQL, MongoDB
- Backend Data Validation & Analysis
- Testing Methodologies: Agile, DevOps, Regression, Risk-Based Testing
- Cloud Platforms: AWS, Azure
Accomplishments
- Awarded Rockstar of the Month (Back-to-Back) within the first two months of joining EPI for proactive ownership of incident management and major incident support.
- Recognized for rapid onboarding, high-impact contributions, and becoming a trusted team member shortly after joining.
- Played a key role in major incident management, ticket resolution, and knowledge sharing, strengthening team operations.
- Contributed to onboarding and supporting new team members, demonstrating leadership and collaboration early in tenure.
Timeline
Technical Monitoring Support - European Payments Initiative (EPI) Company
06.2025 - Current
Technical Support Engineer - Tricentis NL B.V.
02.2022 - 04.2025
Software Development Engineer - Unscrambl Inc
09.2019 - 09.2022
Sunbeam Institute of Information Technology - PG-DAC (Diploma in Advanced Computing), Information Technology
St. Vincent Pallotti College of Engineering & Technology - Bachelor of Engineering, Information Technology