Tricia Fitzgerald

• Trained new breakfast chefs in proper cooking techniques and kitchen procedures, fostering a positive work environment.
• Maintained well-organized mise en place to keep work consistent.
• Maintained food safety and sanitation standards.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Managed opening and closing shift kitchen tasks..
• Managed inventory and ordered supplies.
• Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.

Directly deal with customers and make sure they are the main focus while behind the bar and all their needs are taken care of.

Responsible for managing all aspects of the bar's day to day operations.

Performing personnel duties such as recruitment, interviewing, hiring, training, disciplinary actions.

Leading and directing team members on effective methods, operations and procedures.

Duties consisted of creating monthly work schedules for 40+ employees, training all bartenders in service skills as well as product knowledge and managing all bar inventory.

Implementing monthly promotions to attract potential clients and increase revenue.

Responsible for managing all aspects of the hotel and bar's day to day operations.

Liaise with booking agencies/sites(e.g Booking.com) to ensure full capacity all year round.

Greeting guests and assisting them to their rooms. Answering phone calls and emails from customers.

Handled payments through cash and credit cards.

Built a good rapport with all guests and strove to resolve any complaints/issues quickly to maintain high-quality customer service.

Led and directed team members on effective methods, operations and procedures.