Hi, I’m
TREVOR MCBRIDE
Dunedin,Florida
Summary
Dynamic entrepreneur with 17+ years of customer-centric experience across
landscaping, hospitality, and healthcare. Excels in relationship-building,
project management, and team leadership. Drives innovation and sustainable
practices to optimize operations. Passionate about holistic wellness, nutrition,
and marketing, seeking to align career with expertise and personal values.
Overview
17
years of professional experience
1
Certification
Work History
COASTAL ANIMAL CLINICLargo, FL
Client Care Coordinator
05.2022 - 09.2024
Job overview
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
THE MEDICARE BASICSLargo, FL
Licensed Insurance Agent
10.2019 - 04.2022
Job overview
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
BEACHSIDE BBQ, LLCJacksonville Beach, FL
Server and Service Manager
03.2013 - 09.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
SOUTHERN ROOTS LANDSCAPING AND DESIGN, LLCJacksonville, FL
Co-founder and Operator
08.2007 - 08.2019
Job overview
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Education
FLORIDA STATE UNIVERSITY
Bachelor of Science from International Finance, Psychology and
Organizational Behavior
05.2007
University Overview
GPA: 3.79
Skills
Adaptability & Flexibility
Calm & Professional Under Pressure
Team Building & Mentorship
Attentive Issue Resolution
Strategic Planning & Coordination
Digital Media Content & Design
Tech-savvy, Secure Networking
Continuous improvement
High Emotional Intelligence
Certification
Holistic Nutrition
Consultant Certification -
In progress
American Fitness Professionals and
Associates (AFPA)
Adobe Content Creator
Additional Information
Additional Information
- Certificate Created impactful social media posts with Canva, increasing community engagement, event attendance, and contributing to a 40% rise in new client visits in 2023. Led team in creating cohesive work culture, leading to improved client retention and positive Google reviews. Coordinated scheduling, improved workflow, and payment processing for the client care team, optimizing overall clinic operations to deliver seamless, patient-focused service. Served as the primary client liaison, addressing inquiries and concerns promptly to drive client satisfaction and loyalty. Awarded for spearheading team training on new CRM software in January 2024, enhancing overall productivity and adaptability to new technology. Enhanced loyalty and protected senior clients' health and assets by providing continued care and ensuring satisfaction and understanding of benefits for a portfolio of over 200 clients. Boosted team sales by 20% within 6 months by coaching agents on effective sales techniques and product knowledge sharing. Lead training sessions on Salesforce confidentiality, ensuring compliance with HIPPA regulations and safeguarding sensitive client information. Promoted to Service Manager in 2016; led initiatives that tripled catering sales through strong community engagement and customer service. Cultivated lasting relationships with patrons, contributing to increased customer retention and positive word-of-mouth. Co-founded and grew a successful landscape design business by implementing sustainable practices, business development strategies, and effective supply chain management. Built a strong client base through personalized consultation, transparent project management, and a commitment to high-quality service, leading to strong referrals and client loyalty. Client Relationship Building Solution-driven Effective Communication Digital Marketing Social Media Management Content Creation Workflow Management Strategic Coordination Financial Reporting Team Training Mentorship Project Management Microsoft Office 365 Google Suite Zoho WorkDrive Salesforce Hubspot Canva Hootsuite Facebook Chat GPT
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementWork from home optionPersonal development programsTimeline
Client Care Coordinator
COASTAL ANIMAL CLINIC
05.2022 - 09.2024
Licensed Insurance Agent
THE MEDICARE BASICS
10.2019 - 04.2022
Server and Service Manager
BEACHSIDE BBQ, LLC
03.2013 - 09.2019
Co-founder and Operator
SOUTHERN ROOTS LANDSCAPING AND DESIGN, LLC
08.2007 - 08.2019
FLORIDA STATE UNIVERSITY
Bachelor of Science from International Finance, Psychology and
Organizational Behavior