Tomasz Szczypel
Profielschets
Experienced neurodivergent professional with 20 years of experience supporting enterprise IT environments, networks, and end-user systems. Skilled in IT support, troubleshooting, workplace technologies, Microsoft 365 environments, virtualization, and network infrastructure. Strong track record of resolving complex technical issues, maintaining reliable IT services, and supporting users across diverse environments including offices and remote locations. Known for a service-oriented approach, strong analytical mindset, high attention to details, and preference for structured, well-defined environments.
Overzicht
20
20
years of professional experience
5
5
years of post-secondary education
Werkervaring
IT technician
Christiania Shipping
Rotterdam
2024.03 - 2026.02
- Provide remote and on-site technical support for vessels and offices.
- Manage WAN connectivity solutions, including VSAT, NexusWave, and Starlink satellite services.
- Managing servers (VMware ESXi, Windows Server) and workstations.
- Network infrastructure on vessels and offices - firewalls, UTMs and VPN's.
- Support Microsoft 365 environments and hybrid cloud services.
- Coordinate with external service providers including Inmarsat FleetMail and Navarino Infinity.
Infrastructure & Systems Engineer
Unisoft sp. z o.o.
Poland
2006.01 - 2024.02
- Technical support and system implementation for proprietary enterprise software across numerous client environments (100+).
- Managed web servers and customer-facing services.
- Installed and maintained servers, workstations, and network gateways.
- Maintained virtualized infrastructure using Hyper-V, Proxmox/KVM, and VirtualBox.
- Administered Oracle Database systems supporting business applications.
- Performed system administration tasks including software configuration, malware removal, backup management, and printer configuration.
- Ensured continuous operation of enterprise systems across 100+ deployments.
- Participated in projects to improve product quality and continuous availability of all managed services.
Opleidingen
Oracle Database Administration Course
Master of Science - electronics and IT, specialisation: computer systems
Zielonogórski University
Zielona Góra 1998.09 - 2003.06
Vaardigheden
- IT Support & Workplace Services
- IT ticketing systems
- ITIL framework understanding
- Resource allocation efficiency
- First/second/third line IT support
- User onboarding and offboarding
- Incident & request management
- Hardware deployment & device configuration
- Infrastructure & Virtualization (VMware ESXi, Hyper-V, Proxmox/KVM)
- Windows Server and Linux (RHEL/CentOS/Oracle Linux)
- Microsoft 365, Entra & Intune
- Hybrid environments
- Security & Compliance
- Patch management and system updates
- Endpoint security and access control
- Security-aware operations and incident reporting
- Backup & Storage (Veeam Backup & Replication)
- Databases and application (Oracle Database and Microsoft SQL Server)
- Application support and troubleshooting
- Networking (TCP/IP, DNS, DHCP, VPN, UTM)
- Network deployment, maintenance and troubleshooting
Languages
Polish
First language
English
Vergevorderd (C1)
Hobby's
- Solving complex technical problems and puzzles
- Science fiction as genre, particularly “hard” science fiction
- Continuous learning and exploring new technical topics (I am “wiki walking” a lot)
Prestaties
- Developed a toolset and procedures for fully remote customer support from scratch in the early 2000s
- Automated a lot of tasks in areas like backup, monitoring, and data replication
- Self-developed to an expert level of knowledge in many areas, especially Oracle Database and its interactions with the environment.
- Created documentation used by others to resolve issues much faster
Tijdlijn
IT technician
Christiania Shipping
2024.03 - 2026.02
Infrastructure & Systems Engineer
Unisoft sp. z o.o.
2006.01 - 2024.02
Master of Science - electronics and IT, specialisation: computer systems
Zielonogórski University
1998.09 - 2003.06