Tom Groot
Data Analyst & Tech Support
Hoogwoud
Summary
Result-driven and detail-oriented Data Analyst with a strong technical background in providing support for electric vehicle fast charging stations. With a proven ability to leverage data to optimize system performance, identify trends, and drive improvements, I possess a unique skill set that combines data analysis, troubleshooting, and technical support. Experienced in working with complex charging infrastructure, ensuring seamless operation and quick resolution of technical issues. Adept at using data-driven insights to improve processes and enhance customer experience in the rapidly growing field of electric mobility.
Overview
3
3
years of professional experience
Work History
Data Analyst
Shell Recharge Solutions
12.2022 - Current
- Produced weekly reports using advanced Excel spreadsheet functions and PowerBI.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Created and managed reports that were used for general improvement.
Lead Technical Support Agent
Shell Recharge Solutions
12.2022 - 11.2023
- Launched self-help resources for customers, reducing inbound support requests while maintaining high satisfaction levels.
- Streamlined the ticketing process for faster response times and improved customer experience.
- Participated in regular performance review meetings, identifying areas of improvement and implementing action plans to enhance service delivery standards consistently.
Recruitment Consultant
PDZ Uitzendbureau
07.2022 - 11.2022
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
Education
Propedeuse - Creative Business (EN)
Inholland
Haarlem 04.2001 -
Skills
Technical analysis
Data analysis and reporting
Troubleshooting and technical support for EV charging systems
Hardware/software knowledge
Boardmember Stiching 'De Uitdaging'
Years of Volunteer Experience, and Since 2021, a Board Member. The project focuses on young people from group 7 to 16 years old in the municipality of Opmeer. Together with a team, we organize various community service projects during a two-day event around Ascension Day, where participants work on different social tasks and projects.
Timeline
Data Analyst
Shell Recharge Solutions
12.2022 - Current
Lead Technical Support Agent
Shell Recharge Solutions
12.2022 - 11.2023
Recruitment Consultant
PDZ Uitzendbureau
07.2022 - 11.2022
Propedeuse - Creative Business (EN)
Inholland
04.2001 -
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