Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Hobbies and Interests
Timeline
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Tobias Beyer

Tobias Beyer

Brno

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

14
14
years of professional experience

Work History

Delivery Partner

Kyndryl
08.2023 - Current
  • Drove strategic initiatives that contributed to multimillion-dollar revenue uplift through upselling, cross-selling, or service expansion.Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Evaluated hiring, firing, and promotions requests.
  • Led the seamless transition of key enterprise customers to Kyndryl, ensuring business continuity, minimal disruption, and high client satisfaction
  • Drove strategic initiatives that contributed to multimillion-dollar revenue uplift through upselling and service expansion.

First Line Manager

IBM/Kyndryl
08.2016 - 07.2023
  • Collaborated with other managers to share best practices, continuously improving departmental policies and procedures as needed.
  • Developed training programs to enhance employee skills and knowledge, boosting overall team performance.
  • Facilitated cross-functional collaboration, fostering teamwork and improved communication among departments.
  • Developed strong relationships with clients through excellent communication and problem-solving skills, resulting in increased customer satisfaction.
  • Managed project deadlines effectively, ensuring timely completion of tasks and overall project success.
  • Monitored budget expenditures closely, identifying opportunities for cost reduction without sacrificing quality or productivity levels.
  • Increased team productivity by implementing efficient workflow processes and time management strategies.
  • Motivated employees through regular recognition of achievements, fostering an atmosphere of accomplishment within the team.

Service Deliver Manager/Quality Leader

IBM
11.2013 - 08.2016
  • Coordinate delivery of agreed day to day Delivery Centre services
  • Championed a proactive approach to risk management within the organization, mitigating potential issues before they impacted product quality or safety.
  • Ensure CritSit, Problem&Change and incident management and problem resolution
  • Drive proactively internal and external customer satisfaction, red account and quality management and improvement and ensure
  • Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.

Helpdesk Team Lead

IBM
02.2013 - 11.2013
  • Education of the new people joining my Team
  • Team meetings and team buildings
  • Granting accesses to needed databases
  • Internal ordering for IBM teams
  • Creating shift plans
  • Tracking of tickets for team queue
  • Escalation point
  • Communication with SDM, DPE, OSS
  • Clarification of problems instead of HD agents (German language is needed)
  • Correct attendance of team members
  • Monthly evaluation and 1-2-1 meeting with Agents
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team

Helpdesk Agent/Service Coordinator

IBM
02.2011 - 01.2013
  • Accepting and logging incoming workload via telephone and email in German and English
  • Coordination of several teams at low level before engaging upper service management
  • Coordination of the interaction second level resolver groups and end users

Education

academic training as a certified office assistant -

Kaufmännische Schulen Dillenburg
06.2007

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Dillenburg secondary school Johann-von-Nassau
06.2005

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Niederscheld Elementary School
07.1999

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Frankfurt Elementary School
03.1997

Skills

  • ITIL fundamental Certified
  • Certified Manager (Leadership)
  • SM University Elementary Module Certified (IBM internal)
  • Hyperscaler foundation certification (AWS, AZ-900,)
  • AI Foundation
  • Several Management badges & certifications
  • Leadership Behavior Advocate
  • LEAD for Managers

Accomplishments

  • Received Heart of Kyndryl achievement award at in 2024
  • Several individual and team awards from Ivan Dopple - DWS

Languages

German - native
English - fluent
Czech - advanced

References

References available on request

Hobbies and Interests

Sport activities, travelling, volunteer Events 

Timeline

Delivery Partner

Kyndryl
08.2023 - Current

First Line Manager

IBM/Kyndryl
08.2016 - 07.2023

Service Deliver Manager/Quality Leader

IBM
11.2013 - 08.2016

Helpdesk Team Lead

IBM
02.2013 - 11.2013

Helpdesk Agent/Service Coordinator

IBM
02.2011 - 01.2013

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Dillenburg secondary school Johann-von-Nassau

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Niederscheld Elementary School

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Frankfurt Elementary School

academic training as a certified office assistant -

Kaufmännische Schulen Dillenburg

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