Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Oliver

stockton

Summary

Proactive and customer-focused, I excelled at Tees Active by ensuring top-notch facility safety and cleanliness, significantly enhancing patron satisfaction. My expertise in program planning and strong teamwork, coupled with a CPR certification, showcases my ability to lead and innovate in challenging environments, always prioritizing participant wellbeing.


In the role, I was also friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Leisure Assistant

Tees Active
09.2019 - Current
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Performed light custodial duties to provide clean and inviting facilities.

Education

Bachelor of Science - PROFESSIONAL POLICING

Teesside University
Middlesbrough, England
08-2024

Skills

  • Strong teamwork
  • CPR certified
  • Flexibility
  • Program planning
  • Friendly, positive attitude
  • Problem-solving
  • Team leadership
  • Decision-making
  • Equipment setup
  • Special needs client assistance
  • Customer service
  • Cleaning and sanitizing

Timeline

Leisure Assistant

Tees Active
09.2019 - Current

Bachelor of Science - PROFESSIONAL POLICING

Teesside University
Thomas Oliver