Thomas Mark Francis Doyle
Odiham,Hampshire
Summary
Dedicated IT professional with extensive expertise in LANs and WANs, network and hardware troubleshooting, and Windows administration. Proficient in configuring hardware, software installation, and user training, complemented by a strong helpdesk background. Holds multiple Cisco qualifications including Network Security and Enterprise Networking. Committed to efficient time management and continuous professional development.
Reliable and proactive individual with strong foundation in computer systems and networking, coupled with excellent problem-solving abilities. Possesses highly relevant transferable skills in troubleshooting and technical support, demonstrating strong communication and teamwork capabilities. Eager to leverage technical knowledge and interpersonal skills to achieve significant impact in an ICT business management role.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
ICT Technician
Royal Air Force
High Wycombe, Buckinghamshire
2020.11 - Current
- Deployed globally working along side UK & NATO allies on operations and exercises, managing IT systems and users ensuring maximum capability was met.
- Experience supervising and managing personnel and tasks.
- Oversaw the installation of new systems, improved business productivity.
- Offered training sessions to staff, increased ICT literacy.
- Solved complex ICT issues, achieved optimal system efficiency.
- Supported network and infrastructure, achieving optimal performance and connectivity.
Financial crime analyst
Nationwide Building Society
Swindon, Wiltshire
2018.04 - 2020.10
- Prepared detailed reports, aiding senior management decision-making.
- Advised on best practices to reduce exposure to financial crimes.
- Reviewed transaction alerts for identification of fraudulent activities.
- Analysed client behaviour to detect suspicious transactions.
- Managed high-risk accounts to minimise potential losses.
- Maintained strict compliance with legal regulations during investigations.
- Participated in cross-functional teams, fostering better understanding between departments.
- Utilised fraud-detection models to flag and research fraudulent activity.
Front of house team member
The Sun Inn
Swindon, Wiltshire
2015.06 - 2018.03
- Managed staff to maintain efficient service delivery.
- Ensuring the highest standards of cleanliness, safety, compliance with licensing law and cash handling procedures.
- Processing payments from customers.
- Stock taking and inventory management.
- Ensuring customers are satisfied with their meals and completing customer care checks.
- Taking and serving food orders, maximising sales where possible.
- Deal with customer queries in order to achieve a satisfactory outcome.
Education
Foundation Degree in Science - ICT
University of Staffordshire
Stafford 2022.01 -
NVQ Level 3 - ICT
Royal Air Force - No1 Radio School
Wolverhampton 2021.05 - 2022.09
A-Levels & BTEC - ICT, Sociology, English Literature
Ridgeway Sixth Form College
Wroughton 2015.09 - 2017.06
GCSE's -
Ridgeway School
Wroughton 2010.02 - 2015.07
Skills
- LANs and WANs knowledge
- Network and hardware troubleshooting
- Windows 7,10,11 administration
- Configuring hardware
- User training
Skills
- Software installation
- Switching and routing
- Helpdesk experience
- Efficient time management
Certification
- Cisco: Introduction to Networks
- Cisco: IT Essentials
- Cisco: Enterprise Networking, Security, and Automation
- Cisco: Switching, Routing, and Wireless Essentials
- Cisco: Network Security
- British Red Cross: First Aid at Work
- Full UK Driving License
Accomplishments
Recipient of Royal Air Force 2* commendation. Included in Royal Air Force New Years Honours list 2025.
Affiliations
- Devoted Husband and dog owner. Food and drink lover. Gym and fitness enthusiast, keen golfer and have played serveral competitions.
References
References available upon request.
Timeline
Foundation Degree in Science - ICT
University of Staffordshire
2022.01 -
NVQ Level 3 - ICT
Royal Air Force - No1 Radio School
2021.05 - 2022.09
ICT Technician
Royal Air Force
2020.11 - Current
Financial crime analyst
Nationwide Building Society
2018.04 - 2020.10
A-Levels & BTEC - ICT, Sociology, English Literature
Ridgeway Sixth Form College
2015.09 - 2017.06
Front of house team member
The Sun Inn
2015.06 - 2018.03
GCSE's -
Ridgeway School
2010.02 - 2015.07