Theresa Murphy
South Dildo
Summary
Collections Contact Officer with the Canada Revenue Agency, adept at negotiating payment arrangements and enhancing collection rates. A dedicated team player with strong communication skills, I excel in identifying risks and ensuring compliance, consistently achieving timely resolutions and maintaining data accuracy. Committed to delivering results in both independent and collaborative settings.
Overview
2022
2022
years of professional experience
Work History
SP04 Collections Contact Officer
Canada Revenue Agency
- Processed collections inquiries efficiently, ensuring timely resolution of client issues.
- Reviewed account statuses regularly to identify potential collections risks and escalate as necessary.
- Documented client communications thoroughly to maintain data accuracy.
- Ensured compliance with agency policies in collections processes.
- Negotiated payment arrangements with clients to enhance collection rates.
LPN and Home Support Worker
All Care Home Support
09.2007 - 01.2022
- Provided compassionate personal care and assistance to clients in their daily activities.
- Administered medications as prescribed and monitored patients for adverse reactions.
- Educated patients and families on health management and care plans for improved outcomes.
- Documented patient progress and health records accurately to ensure continuity of care.
- Assisted clients with mobility and rehabilitation exercises to enhance physical well-being.
- Provided emotional support and companionship to enhance patients' quality of life.
- Supported clients in meal preparation and nutrition management to promote health.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with daily living activities, running errands, and household chores.
Education
Licensed Practical Nurse - Licensed Practical Nursing
Cabot Institute
St. John's, NL12.1993
Skills
Communication skills
Team player
Hard worker
Works well independently as well as in a team setting
Languages
English
Elementary
Timeline
LPN and Home Support Worker
All Care Home Support
09.2007 - 01.2022
SP04 Collections Contact Officer
Canada Revenue Agency
Licensed Practical Nurse - Licensed Practical Nursing
Cabot Institute