THANDIWE SANDRA MAVUNGA

• Managing and maintaining relationships with key clients, understanding their business needs and objectives, and identifying opportunities for IQPC Berlin to add value
• Developing and implementing strategic account plans to achieve revenue targets and maximize opportunities for growth
• Collaborating with other departments such as Marketing and Operations to develop proposals and deliver successful events and projects
• Providing timely and accurate reporting on sales activity, revenue performance, and market trends
• Managing the full sales cycle, from lead generation and qualification to contract negotiation and close
• Building and maintaining a strong network of contacts within the industry
• Representing IQPC Berlin at industry events, conferences, and exhibitions
• Developing and delivering presentations and pitches to clients and stakeholders
• Ensuring that all client interactions and communications are conducted in a professional and ethical manner
• Participating in training and development programs as required.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Exceeded target individual average revenue goals year over year.
• Pitched plans and investment strategies to potential partners to raise capital.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Attended monthly sales meetings and quarterly sales trainings.
• Recorded accurate and efficient records in customer database.

• Successfully completed A1, A2, and B1.1 levels of the German language course.
  
• Gained practical language skills through immersive learning and daily interactions.
  
• Worked at the reception of Premier Inn Braunschweig to enhance language proficiency and communication skills.
  

**Executive Masters Program***Les Roches Hotel School*

• Enrolled in the Executive Masters program, specializing in [Your Specialization].
  
• Undertaking studies remotely to balance academic pursuits with professional
  

• Led day-to-day operations of the school while providing crucial support to the IT department.
  
• Managed both onsite and online student admission and enrollment processes.
  
• Orchestrated student enrollment procedures, optimizing efficiency and accuracy.
  
• Organized student events three times weekly, fostering student engagement.
  
• Coordinated nine successful external stakeholder events and speaking engagements.
  
• Skillfully cultivated stakeholder relationships and managed sponsor interactions.
  
• Ensured a conducive learning environment through effective school facility management.
  
• Pioneered the implementation of student well-being services, enhancing overall support.
  
• Created and managed budgets for the student event program, ensuring financial efficiency.
  
• Utilized Jira to organize tasks and streamline workflows, improving operational efficiency.
  
• Leveraged Notion to centralize information, facilitating seamless collaboration within the team.
  
• Employed Scrum methodology to enhance project management and foster teamwork.
  
• Prepared contract drafts, purchase orders, and business correspondence for the team.
  
• Recorded comprehensive meeting minutes during various discussions.
  
• Devised and executed a strategic recruitment and marketing plan for the school.
  
• Produced internal and external written communications, documents, and reports.
  
• Successfully recruited and provided guidance to new staff members.
  
• Developed procedural statements and guidelines to enhance staff performance.
  
• Undertook comprehensive management responsibilities, ensuring effective operations.
  

• Successfully managed day-to-day store operations, ensuring optimal efficiency and customer satisfaction.
• Coordinated the creation and presentation of promotional materials and displays, collaborating closely with the head office.
• Supervised and motivated a team of 18 store associates, consistently driving them to achieve impressive sales results.
  
• Utilised retail scheduling software to meticulously organize store shifts and staffing requirements.
• Executed accurate start and end of day financial procedures, ensuring precise accounting and record-keeping.
• Provided effective coaching and development for store associates, fostering growth through both formal and informal interactions.
• Spearheaded the end-to-end recruitment process, from sourcing candidates to conducting interviews and onboarding.
• Led cross-functional teams in devising and implementing merchandising and operational initiatives, resulting in enhanced store performance.
• Prepared staff rotas and managed payroll confirmation procedures, guaranteeing seamless workforce management.
• Trained and supervised the team, effectively aligning their efforts with store sales targets and key performance indicators.
• Skilfully resolved complex customer inquiries, disputes, and complaints, maintaining a high level of customer satisfaction.
• Generated sales reports and reconciled accounts, showcasing strong financial management skills.
• Elevated store ranking by identifying performance gaps and implementing targeted strategies for improvement.
• Delegated tasks based on sales targets and individual employee strengths, optimizing team efficiency.
• Accurately forecasted sales performance, enabling precise budgeting and timely stock reordering.
• Oversaw stock takes to maintain accurate inventory and pricing information.
• Evaluated team performance and handled disciplinary actions when necessary, ensuring optimal team dynamics.
• Entrusted with key-holding duties, managing cash drawers, site security, and ensuring timely opening and closing procedures.
• Managed the processing and organization of incoming shipments, maintaining inventory accuracy.
• Achieved a remarkable 50% increase in sales through an effective up-selling strategy, resulting in the store becoming the top-selling one in the district.

• Successfully drafted event contracts, effectively securing high-value deals and partnerships.
• Provided comprehensive life cycle support throughout event planning, execution, and completion.
• Managed administrative requirements for events, ensuring efficient contract and payment management.
• Created detailed event itineraries, ensuring seamless execution of schedules and activities.
• Expertly handled group reservations, accommodating participants and attendees effectively.
• Strategically planned and organized invitations and participant registration processes.
• Oversaw both small and large-scale events, conferences, and seminars, ensuring their smooth operation.
• Costed events within customised budgets, offering transparent price breakdowns.
• Utilised optimised sales methods to acquire, develop, and retain a loyal customer base.
• Tracked and analyzed sales metrics, click-through rates, and conversion rates for informed decision-making.
• Implemented seasonal and special discounts, fostering customer engagement and loyalty through promotional activities.
• Conducted rigorous budget monitoring, identifying opportunities for cost reductions to enhance profitability.

Software Tools:

• Proficient in event management software such as Eventbrite and Cvent for seamless event planning and registration.
• Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) for creating event contracts, itineraries, and presentations.
• Familiarity with customer relationship management (CRM) tools like Salesforce to manage client interactions and relationships.
• Experience in utilizing analytics tools such as Google Analytics to track sales performance, click-through rates, and conversions. oTA insight , opera .

• Compiled and sourced food market information, contributing to the creation of Food Price Index (FPI) reports. (HTTP://prestige-purchasing.com/foodservice-price-index-fpi/)
• Generated comprehensive project reports and stakeholder updates to communicate key insights and progress.
• Successfully negotiated product pricing and specifications with suppliers, optimizing cost-efficiency.
• Coordinated delivery schedules for diverse client needs, covering food, beverage, and non-food categories.
• Conducted customer supply data analysis, leading to strategic cost-saving measures.
• Developed detailed reports highlighting data analysis outcomes, potential solutions, benefits, and costs.
• Rapidly adapted to market fluctuations, ensuring stakeholders received optimal pricing.
• Played a pivotal role in boosting KPIs and implementing continuous improvement strategies to address evolving supply chain demands.
• Significantly increased client profits by a minimum of 30%, underscoring the impact of strategic efforts.
• Managed relationships with high-value clients within the UK Hotel and Restaurant industry, fostering long-term partnerships.
  

• Product development support , Development of competitor’s analysis with relevant trend treks and working as
• Project Buyer
• Client Relations
• Sales and trend trek management and creation
• Account management
• Sale pipeline development
• Networking and relationship building

• Managed guest reservations and group bookings, catering to diverse needs and ensuring a seamless booking process.
  
• Interacted effectively with guests, addressing inquiries and securing reservations via telephone, email, and online platforms, delivering an unparalleled level of customer service.
  
• Presented accurate and detailed information about the hotel’s services, rates, and availability, expertly recommending relevant packages and promotions to enhance guests’ experiences.
  
• Processed and confirmed reservations meticulously, ensuring all particulars were accurate and current, while adhering rigorously to established procedures.
  
• Orchestrated successful group bookings, meticulously attending to individual guest requirements and preferences, resulting in a high level of satisfaction among group attendees.
  
• Maintained immaculate records of reservations, cancellations, and amendments, contributing to efficient and organised operations.
  
• Effectively managed and resolved guest complaints, displaying professionalism and a swift resolution approach that turned challenges into opportunities for guest loyalty.
  
• Upheld strict adherence to reservation procedures and policies, guaranteeing consistency and precision in all interactions.
  
• Actively engaged in training and development programs, continually enhancing skills and staying updated with the latest industry trends.
  
• Collaborated seamlessly with online travel agencies (OTAs), optimising the hotel’s online presence and increasing bookings through digital channels.

Software Used: Proficient in Opera Property Management System, Salesforce CRM, Microsoft Outlook, SiteMinder Channel Manager, TripAdvisor Review

• Collected payments and fees using POS system with zero errors
• Inventory Management
• Managed small and large scale events, conferences and seminars with private clients and Oxford university
• Coordinated food service stations and venue accommodation, including setup and tear-down of furniture and equipment per customer guidelines
• Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes
• Served private guests, specially-selected items made with highest quality ingredients

• Led, motivated, and managed a team of 5 front of house staff to deliver exceptional customer service
• Trained, developed, and managed the performance of the front of house staff, providing feedback and coaching as required
• Developed and maintained excellent working relationships with guests, suppliers, and other departments within the business to ensure the smooth operation of the business
• Conducted regular team meetings to communicate company policies, procedures, and objectives to the team, and encouraged team members to share feedback and suggestions
• Acted as the first point of contact for any guest complaints or issues and worked to resolve them to the satisfaction of the guest
• Ensured that all front of house areas were clean, tidy, and well-maintained at all times, and that all equipment and supplies were in good working order
• Managed the stock control process and ensured that appropriate levels of supplies were maintained at all times, including food and beverage stock
• Achievements:
• Successfully trained and developed a team of front of house staff, resulting in an improvement in customer satisfaction ratings by 80%
• Implemented new processes for stock control and inventory management, and POS system.

• Answering and directing phone calls and emails as required
• Responding to client and staff queries and complaints in a timely and professional manner
• Creating and updating documents, spreadsheets, and databases as required
• Filing and organizing paperwork, including scanning and uploading documents to our internal system
• Maintaining accurate and up-to-date records of staff, and processing CRB checks
• Booking travel and accommodation for team members as required
• Assisting with the coordination of staff interviews
• Assisting with the management of office supplies and equipment, including ordering supplies and coordinating repairs and maintenance
• Providing general administrative support to the team as required.