Tejashree Sonawane
Pune,MH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Market Reseach anlyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Research Analyst
OneSky Offshore Private Limited(client-CareSolace)
2023.09 - Current
- Advised clients on best practices for data-driven decision making based on thorough understanding of their specific industries and competitors'' activities.
- Participated in professional development workshops related to market research techniques leading to enhanced proficiency in skills such as survey design, data analysis, and presentation.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Regularly updated management on project progress using well-structured written reports.
- Generated reports to support development and implementation of marketing plans.
- Maintained comprehensive databases of industry statistics and trends for reference during future projects.
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- verifying Mental Health Service Providers from united state.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Checking details of providers with help of BBB and OIG.
- Checking Mental health service license details with the help of sate government websites as per client requirement.
- Updating details in Microwebsites provided by client.
- Working on live Google sheet and maintaining all details and reports.
Market Research Analyst
XDBS Private(on Direct Marketing)
2018.07 - 2023.08
- Conducted end-to-end market research processes through primary and secondary research methods such as .
- Conducted segmentation analysis to better understand target audiences, informing tailored messaging strategies that resonate effectively.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Evaluated advertising effectiveness for improved campaign performance, utilizing focus groups and surveys.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Helped establish a knowledge-sharing platform among team members which led to an overall improvement in efficiency.
- Streamlined data collection processes by implementing efficient survey methodologies.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collated information to interpret data for clients.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Tracked key performance indicators to measure success of campaigns.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
Customer Care Executive
Tech Mahindra
2017.05 - 2018.06
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Kept accurate records of all customer interactions and transactions.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Maintained and managed customer files and databases.
- Coordinated timely responses to online customer communication and researched complex issues.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Education
MBA - Human Resources Development
Savitribai Phule Pune University
India Pune06.2016
Skills
- Accreditation in Public Relations (APR)
- Business Needs Analysis
- Statistical Analysis
- Content Management
- Qualitative Research
- Competitive Research
- Market data collection
- Data Visualization
- Email Marketing
- Marketing Analytics
- Primary Research
- Secondary Research
- Database Management
Certification
- Certified in GST account assistant, IL&FS
- ITES Course from Mahindra Pride School
Languages
English, Hindi, Marathi
Native language
Timeline
Market Research Analyst
OneSky Offshore Private Limited(client-CareSolace)
2023.09 - Current
Market Research Analyst
XDBS Private(on Direct Marketing)
2018.07 - 2023.08
Customer Care Executive
Tech Mahindra
2017.05 - 2018.06
MBA - Human Resources Development
Savitribai Phule Pune University
- Certified in GST account assistant, IL&FS
- ITES Course from Mahindra Pride School
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