Tatyana Bilotserkovska
Amsterdam
Summary
Results-driven and dedicated professional with over 10 years of experience in national and international sales and procurement. Known for making quick, effective decisions and adopting a solution-oriented mindset, I excel at addressing customer issues and negotiating contracts to achieve optimal outcomes. My energetic and tactful work style fosters collaboration, making me a true team player committed to contributing to your organization’s growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
IPknowledge B.V.
Amsterdam, Netherlands
06.2024 - Current
- Managed a portfolio of customer accounts, developing strong relationships and acting as a primary point contact for all customer communication.
- Drove consistent revenue growth through strategic relationship management and solution selling, including upselling and cross-selling to existing customers (Transavia, Darling Ingredients, Freudenberg Performance Materials etc.) and signing contracts with new customers (Huisman Equipment, BBTK, Schoeller Allibert, etc.).
- Achieved a 100% contract renewal rate by delivering service and proactively addressing customer needs.
- Coordinated regular business reviews with clients, presenting performance reports and recommending strategies for improvement.
- Utilized CRM tools to maintain up-to-date customer records, track account activities and ensure timely follow-ups.
International Vendor manager
IPknowledge B.V.
Amsterdam, Netherlands
05.2022 - 06.2024
- Managed a global base of over 150 suppliers, forming strategic partnerships to enhance service offerings and improve operational efficiency.
- Expanded the existing base of internet access vendors, driving growth in supplier relationships and service capabilities.
- Actively participated in the pre-sale process by identifying customer needs, translating them into actionable orders, and ensuring alignment with business objectives.
- Quoted solutions from vendors, selecting the optimal options based on cost, quality, and customer requirements, while ensuring competitive pricing through margin analysis.
- Prepared and provided detailed order forms for customers covering Internet access, SASE, SD-WAN, Managed Services, and Professional Services.
- Processed requests from existing customers and implemented upselling strategies, contributing to significant company revenue growth.
Sales Manager
LLC "GIPROMASHZBAGACHENNYA"
Kyiv, Ukraine
02.2021 - 02.2022
- Conducted market analysis to identify opportunities for client base expansion, driving increased sales and market penetration.
- Led the sale of antiseptic products, while expanding the product range to meet evolving customer needs and market trends.
- Managed contracts from initiation to completion, ensuring all terms were fulfilled and providing ongoing support throughout the contract lifecycle.
- Engaged with clients by negotiating terms, issuing invoices, monitoring order fulfillment and payments, providing technical advice, selecting appropriate products, and preparing regulatory documentation.
- Promoted new products through strategic customer engagement and market positioning efforts.
- Oversaw and controlled production processes to ensure timely delivery and adherence to quality standards.
- Coordinated and organized the procurement of necessary materials for production, ensuring cost efficiency and supply chain optimization.
- Managed order processing and fulfillment for online store orders, ensuring accurate and timely delivery.
- Organized logistics for product delivery, ensuring efficient transportation and on-time fulfillment of customer orders.
- Participation in tenders.
Purchasing Specialist
JSC "Kyivmetrobud"
Kyiv, Ukraine
03.2020 - 01.2021
- Ensured the procurement of materials and equipment necessary for the continuous operation of construction sites involved in underground construction projects.
- Sourced new suppliers, led negotiations, and organized tenders to secure the best possible terms and competitive pricing.
- Analyzed commercial offers from suppliers to guarantee optimal purchasing conditions, balancing cost, quality, and delivery timelines.
- Conducted thorough price analysis for equipment and materials to ensure cost-effective procurement strategies.
- Provided construction sites with the required material and technical resources in a timely manner, aligning with requests from various construction teams.
- Maintained detailed records of completed applications and purchases, ensuring accurate tracking and reporting.
- Collaborated with construction project managers, foremen, clients, and internal departments to streamline procurement processes and ensure project requirements were met on schedule.
Deputy Head of Purchasing Department
LLC "BEEHIVE"
Kyiv, Ukraine
10.2018 - 12.2019
- Expanded the supplier base to enhance procurement opportunities and improve service delivery.
- Managed regional offices, ensuring alignment with corporate objectives and operational efficiency.
- Established an effective document management system to streamline procurement processes and improve record-keeping.
- Implemented procurement plans in collaboration with production and laboratory teams to optimize resource allocation and inventory management.
- Conducted procurement analytics to identify trends, cost-saving opportunities, and supplier performance metrics.
- Prepared weekly reports for management, providing insights on procurement activities and performance.
- Monitored the fulfillment of contractual obligations, ensuring compliance and timely settlements until full mutual agreements were reached.
Sales Manager
LLC "GARANT PARTNERS"
Kyiv, Ukraine
08.2015 - 09.2018
- Managed relationships with VIP clients, including the National Business Rating of Ukraine, Kazakhstan, and Georgia, National Olympic Committee of Ukraine, Ministry of Defense of Ukraine, National Security Council, and Kyiv-Pechersk Lavra.
- Developed a diverse customer base through cold and warm calls, securing key accounts such as President Hotel, D-Side Dance Studio, and various military and volunteer organizations.
- Consistently achieved sales targets, contributing to overall business growth.
- Coordinated cross-functional teamwork by collaborating with other departments and production to ensure smooth project execution.
- Prepared necessary documentation and actively participated in tenders to secure new business.
- Successfully negotiated and concluded long-term contracts, including international agreements, expanding business opportunities.
- Managed the full order cycle, from contract signing and layout coordination to production oversight and on-time product delivery to clients.
- Monitored and ensured the fulfillment of contractual obligations, overseeing all stages of the process until final payment and full mutual settlements.
Education
Master degree, GPA: 93.3 (A) - Political Science
Volodymyr Dahl East Ukrainian National University
2015
Skills
- Sales and Purchasing
- SD-WAN
- Documentation and control
- Strategic planning
- CRM
- Strong communication skills
- Analytical and problem-solving skills
- MS Office
- Client Management
- Reporting
- Self-starter
Languages
Ukrainian
First language
English
Advanced
C1
Russian
Proficient
C2
Certification
CATO SSE 360 - Sales Enablement
Timeline
Customer Success Manager
IPknowledge B.V.
06.2024 - Current
International Vendor manager
IPknowledge B.V.
05.2022 - 06.2024
Sales Manager
LLC "GIPROMASHZBAGACHENNYA"
02.2021 - 02.2022
Purchasing Specialist
JSC "Kyivmetrobud"
03.2020 - 01.2021
Deputy Head of Purchasing Department
LLC "BEEHIVE"
10.2018 - 12.2019
Sales Manager
LLC "GARANT PARTNERS"
08.2015 - 09.2018
Master degree, GPA: 93.3 (A) - Political Science
Volodymyr Dahl East Ukrainian National University