Tatyana Bilotserkovska
Amsterdam
Summary
Results-driven and dedicated professional with over 10 years of experience in national and international sales and procurement. Known for making quick, effective decisions and adopting a solution-oriented mindset, I excel at addressing customer issues and negotiating contracts to achieve optimal outcomes. My energetic and tactful work style fosters collaboration, making me a true team player committed to contributing to your organization’s growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
IPknowledge B.V.
06.2024 - Current
- Managed a portfolio of customer accounts, developing strong relationships and acting as a primary point contact for all customer communication.
- Drove consistent revenue growth through strategic relationship management and solution selling, including upselling and cross-selling to existing customers (Transavia, Darling Ingredients, Freudenberg Performance Materials etc.) and signing contracts with new customers (Huisman Equipment, BBTK, Schoeller Allibert, etc.).
- Achieved a 100% contract renewal rate by delivering service and proactively addressing customer needs.
- Coordinated regular business reviews with clients, presenting performance reports and recommending strategies for improvement.
- Utilized CRM tools to maintain up-to-date customer records, track account activities and ensure timely follow-ups.
International Vendor manager
IPknowledge B.V.
05.2022 - 06.2024
- Managed a global base of over 150 suppliers, forming strategic partnerships to enhance service offerings and improve operational efficiency.
- Expanded the existing base of internet access vendors, driving growth in supplier relationships and service capabilities.
- Actively participated in the pre-sale process by identifying customer needs, translating them into actionable orders, and ensuring alignment with business objectives.
- Quoted solutions from vendors, selecting the optimal options based on cost, quality, and customer requirements, while ensuring competitive pricing through margin analysis.
- Prepared and provided detailed order forms for customers covering Internet access, SASE, SD-WAN, Managed Services, and Professional Services.
- Processed requests from existing customers and implemented upselling strategies, contributing to significant company revenue growth.
Sales Manager
LLC "GIPROMASHZBAGACHENNYA"
02.2021 - 02.2022
- Conducted market analysis to identify opportunities for client base expansion, driving increased sales and market penetration.
- Led the sale of antiseptic products, while expanding the product range to meet evolving customer needs and market trends.
- Managed contracts from initiation to completion, ensuring all terms were fulfilled and providing ongoing support throughout the contract lifecycle.
- Engaged with clients by negotiating terms, issuing invoices, monitoring order fulfillment and payments, providing technical advice, selecting appropriate products, and preparing regulatory documentation.
- Promoted new products through strategic customer engagement and market positioning efforts.
- Oversaw and controlled production processes to ensure timely delivery and adherence to quality standards.
- Coordinated and organized the procurement of necessary materials for production, ensuring cost efficiency and supply chain optimization.
- Managed order processing and fulfillment for online store orders, ensuring accurate and timely delivery.
- Organized logistics for product delivery, ensuring efficient transportation and on-time fulfillment of customer orders.
- Participation in tenders.
Purchasing Specialist
JSC "Kyivmetrobud"
03.2020 - 01.2021
- Ensured the procurement of materials and equipment necessary for the continuous operation of construction sites involved in underground construction projects.
- Sourced new suppliers, led negotiations, and organized tenders to secure the best possible terms and competitive pricing.
- Analyzed commercial offers from suppliers to guarantee optimal purchasing conditions, balancing cost, quality, and delivery timelines.
- Conducted thorough price analysis for equipment and materials to ensure cost-effective procurement strategies.
- Provided construction sites with the required material and technical resources in a timely manner, aligning with requests from various construction teams.
- Maintained detailed records of completed applications and purchases, ensuring accurate tracking and reporting.
- Collaborated with construction project managers, foremen, clients, and internal departments to streamline procurement processes and ensure project requirements were met on schedule.
Deputy Head of Purchasing Department
LLC "BEEHIVE"
10.2018 - 12.2019
- Expanded the supplier base to enhance procurement opportunities and improve service delivery.
- Managed regional offices, ensuring alignment with corporate objectives and operational efficiency.
- Established an effective document management system to streamline procurement processes and improve record-keeping.
- Implemented procurement plans in collaboration with production and laboratory teams to optimize resource allocation and inventory management.
- Conducted procurement analytics to identify trends, cost-saving opportunities, and supplier performance metrics.
- Prepared weekly reports for management, providing insights on procurement activities and performance.
- Monitored the fulfillment of contractual obligations, ensuring compliance and timely settlements until full mutual agreements were reached.
Sales Manager
LLC "GARANT PARTNERS"
08.2015 - 09.2018
- Managed relationships with VIP clients, including the National Business Rating of Ukraine, Kazakhstan, and Georgia, National Olympic Committee of Ukraine, Ministry of Defense of Ukraine, National Security Council, and Kyiv-Pechersk Lavra.
- Developed a diverse customer base through cold and warm calls, securing key accounts such as President Hotel, D-Side Dance Studio, and various military and volunteer organizations.
- Consistently achieved sales targets, contributing to overall business growth.
- Coordinated cross-functional teamwork by collaborating with other departments and production to ensure smooth project execution.
- Prepared necessary documentation and actively participated in tenders to secure new business.
- Successfully negotiated and concluded long-term contracts, including international agreements, expanding business opportunities.
- Managed the full order cycle, from contract signing and layout coordination to production oversight and on-time product delivery to clients.
- Monitored and ensured the fulfillment of contractual obligations, overseeing all stages of the process until final payment and full mutual settlements.
Education
Master degree, GPA: 93.3 (A) - Political Science
Volodymyr Dahl East Ukrainian National University
2015
Skills
- Sales and Purchasing
- SD-WAN
- Documentation and control
- Strategic planning
- CRM
- Strong communication skills
- Analytical and problem-solving skills
- MS Office
- Client Management
- Reporting
- Self-starter
Languages
Ukrainian
First language
English
Advanced
C1
Russian
Proficient
C2
Certification
CATO SSE 360 - Sales Enablement
Timeline
Customer Success Manager
IPknowledge B.V.
06.2024 - Current
International Vendor manager
IPknowledge B.V.
05.2022 - 06.2024
Sales Manager
LLC "GIPROMASHZBAGACHENNYA"
02.2021 - 02.2022
Purchasing Specialist
JSC "Kyivmetrobud"
03.2020 - 01.2021
Deputy Head of Purchasing Department
LLC "BEEHIVE"
10.2018 - 12.2019
Sales Manager
LLC "GARANT PARTNERS"
08.2015 - 09.2018
Master degree, GPA: 93.3 (A) - Political Science
Volodymyr Dahl East Ukrainian National University
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