Motivated and professional receptionist with 5+ years of experience in administrative and front desk roles within healthcare and hospitality. Skilled in appointment scheduling, customer service, and communication. Organized, detail-oriented, and fluent in Arabic and English, currently residing in the Netherlands and seeking opportunities in the hospitality industry.
Welcoming Parents and Visitors
• Greet parents, children, and visitors warmly upon arrival.
• Ensure all visitors sign in and follow safety protocols.
2. Handling Incoming Calls and Inquiries
• Answer phone calls in a polite and professional manner.
• Provide information about the nursery, registration, or appointments.
• Forward calls or messages to the appropriate staff members.
3. Managing Daily Attendance Records
• Keep accurate records of children’s arrivals and departures.
• Communicate any absences or delays to staff and parents if needed.
4. Administrative Support
• Assist with enrollment forms, documentation, and filing.
• Maintain updated contact lists of children, parents, and staff.
• Handle email correspondence and schedule appointments or meetings.
5. Communication with Parents
• Serve as the first point of contact for parents’ concerns or questions.
• Share messages between parents and teachers when necessary.
6. Maintaining a Safe and Organized Reception Area
• Ensure the front desk and waiting area are clean, organized, and child-friendly.
• Monitor access to the facility and ensure child safety at all times.
7. Assisting with Nursery Events and Coordination
• Help with organizing events, parent meetings, or open days.
• Support staff in preparing materials or documents for such occasions.
8. Confidentiality and Child Protection
• Handle sensitive information with care and confidentiality.
• Follow nursery policies related to safeguarding and child protection.