Taoufik ABDENNABI

• Managed all daily facilities operations for the Amsterdam office, overseeing security, deliveries, equipment, and building maintenance.
• Led and mentored a high-performing facilities team, ensuring all operations were in full compliance with safety and regulatory standards.
• Successfully managed budgets, projects, and vendor relationships, consistently improving operational efficiency.
• Served as the primary point of contact for all employee facilities needs, resolving issues quickly and effectively.

PVH (Calvin Klein & Tommy Hilfiger)

• Implemented process improvements to align with business goals and enhance client satisfaction.
• Analyzed key quality metrics, presenting findings to clients during regular business reviews.
• Designed quality monitoring tools customized for client needs, leading to improved outcomes.
• Coached team members, providing feedback that elevated individual and team performance.

OCULS

• Delivered dedicated email support to developers and customers of virtual reality products, including Oculus Rift and Samsung Gear VR.
• Coached and mentored support professionals, enhancing technical and customer service skills.
• Facilitated knowledge sharing sessions to improve team performance in technical support.
• Streamlined communication processes between developers and customers to resolve issues efficiently.

• Maintained consistently high service standards for customers.
• Managed customer complaints, inventory, and ordering to ensure operational efficiency.

Western Digital Corporation

• Assisted French technical support team with complex cases and escalated issues.
• Coached support professionals to enhance service quality and resolve client inquiries.
• Implemented new client procedures to standardize operations and improve efficiency.

Fujitsu Technology Solutions

• Resolved complex customer escalations and complaints effectively.
• Processed parts and device orders to ensure timely fulfillment.
• Coordinated on-site services to enhance operational efficiency.

Hitachi Global Storage, Kodak EasyShare Gallery and Computer Associates

• Provided support for customers via inbound technical calls and emails regarding client products.
  Handled inquiries effectively to ensure customer satisfaction with services offered.

• Created comprehensive plans to guide project execution and enhance collaboration.
• Monitored project progress to ensure strict adherence to timelines and budgets.
• Oversaw multiple projects, ensuring alignment with strategic objectives across departments.
• Facilitated interdepartmental collaboration to improve overall project outcomes.