Tanushree Bhalla

Part of the two member team working towards transforming NN into a future-proof organization by building customer-centric and innovation mindset.

Program design and delivery :

• Responsible for the co-creation, design and delivery of the Innovation Method programs for NN International and Dutch business units.
• Co-created and delivered ENGAGE accelerator program - a hands-on learning program focused towards coaching business teams to work on their challenge using the NN Innovation Method.
• Formulated a process to capture mid and end of program feedback to make iterations and pivots to enhance participant experience and deliver greater impact.
• In 2021, delivered15+ accelerators across 7 business units, impacting over 1200+ colleagues.
• Presently supporting projects within the Scaling Excellence strategy including the Guild Leads Journey and the 100+ Tech Talent project.

Stakeholder engagement :

• Responsible for compiling data and creating stakeholder review documents for both MT members as well as key stakeholders across the business units.
• Collaboration with BU to further embed the customer-centric and innovation capabilities after the program is completed. Currently collaborating with team in Japan on a proposal for embedding NN Innovation Mindset within Japan BU.
• Regular pulse checks with leaders across BU to evaluate how we can further support and enable their teams as well as gather feedback on our initiatives.

Program Management :

• Responsible for the planning and end to end delivery of the ENGAGE programs, including sending invitations, post program follow-up e-mails as well as resources.
• Responsible for creating and keeping up to date our SharePoint, to inform, inspire and enable our colleagues as well as the place to access all resources related to NN Innovation Method.
• Creating dashboards to represent key data and metrics associated with our initiatives.
• Responsible for crafting business impact stories and delivering key messages in collaboration with the communications teams.
• Creating a roadmap and deliver best practice sessions on NN Innovation Method for all NN.

• Partner with HR (Leadership) and the business to diagnose learning and development needs and design high impact solutions
  
• Wear both strategy and execution hats simultaneously — maintaining a big-picture view while getting into the details
  
• Own and evaluate the learner experience and how it impacts business priorities and objectives
• Responsible specifically for the direction and impact of the Manager enablement programs for EMEA
  
• Iterate and improve existing programs using data and business feedback to drive impact and efficiency
  
• Facilitate live and virtual programs focused towards individuals, manager and / or team effectiveness
  

Amazon, India : February 2017 - September 2018

• Responsible for the deployment of Manager capability programs Pan India
• Responsible for creating a self-assessment tool to enable people managers evaluate their coaching capabilities and thereby select the appropriate learning intervention
• Deployment of the culture assimilation program for new hires (Pan India) to introduce the Amazon's culture and Leadership Principles
• Facilitate and deliver learning solutions to address business specific needs
• Launched the first Pan India Learning needs assessment exercise to evaluate the relevance of existing programs and inform the roadmap for new learning solutions

Amazon, Luxembourg (International assignment) : July 2013 to February 2016

• Partner with Global L&D team to launch global programs in Europe
• Partner closely with site leadership team to craft a learning roadmap to support top talent development and address site specific learning needs
• Responsible for the design, delivery and impact of a global initiative - Lead Development program - a high impact program focused towards enabling front line managers
• Program manager for the deployment of a career development toolkit for Customer service business group in Europe
• Coaching high potential performers to develop them to next level roles as part of an accelerated development program
• Facilitate live and virtual programs focused towards individuals, manager and / or team effectiveness

• Responsible for driving employee engagement initiatives including reward and recognition program, new hire buddy program and HR round tables with managers and employees
• Facilitated performance review cycles for business groups including enabling managers to plan top talent development and manage bottom
• Responsible for the transition and merger of a cross functional business team into the risk management operations team. Partnered with the compensation & benefits manager to revise and align the compensation structure, act as point of contact for any employee queries regarding the transition, and provided support to the managers to develop the employee skill set and bring them at par with the performance standards of the new team
• Streamlined and implemented intern conversion process by standardizing the performance parameters for conversion
• Program manage the deployment of the Global employee engagement survey in India including sharing key insights with business leaders and recommended action plans to address them
• Managed off-boarding, exit interviews, attrition analysis and retention strategy recommendations
• Supported business groups with handling disciplinary cases, investigations and grievances