Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Timeline
Generic
Tanja Mathijssen

Tanja Mathijssen

Rotterdam

Summary

I am an experienced program manager with a customer-centric approach, operating at the interface between business and ICT. In recent years, my focus has been on driving digital transformation. I am proactive, driven by results, and possess the ability to coach and inspire team members.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Project Lead

INGKA
01.2022 - Current
  • Responsible for planning, managing and delivering big projects across INKGA, including stakeholder management, managing dependencies, develop and execute change control.

Digital service marketeer

KPN
11.2016 - 01.2022
  • Fulfilled various responsbilities in this position in recent years: improving the customer satisfaction on kpn.com for the service journeys of business market, introducing and further development of the self service environment for SME-enterprises and improving the adoption of and further development of the self service environment for Large Enterprises

Program Manager Business Online Services

KPN
02.2015 - 10.2016
  • Improving customer satisfaction of customer services by implementing online possibilities at different touch points in the customer journey, eg chat, Forum, video's.

Programm Manager CRM/Customer Data

KPN
03.2013 - 02.2015
  • As programm manager responsible for the implementation of the CRM vision across Business Market to support the Omnichannel Strategy
  • Having correct customer data is one of the important elements.

Manager Online Delivery

KPN
09.2010 - 03.2013
  • As manager responsible for IT innovations on kpn.com, HI.nl and KPN Vandaag
  • Managing a team of projectmanagers and working together with different suppliers onsite and abroad (India).

Projectmanager

KPN
09.2009 - 09.2010
  • Project manager for kpn.com innovations

Manager Portals

KPN
03.2008 - 09.2009
  • As manager responsible for innovations on HI.nl and KPN Vandaag, email and webhosting
  • Leading a team of 25 people (IT architects, consultants, project managers).

Manager Messaging

KPN
01.2006 - 02.2008
  • Responsible for the IT innovations on SMS, MMS and Voicemail
  • Team of 15 people.

Manager Enterprise Management

KPN
10.2004 - 12.2005
  • As manager responsible for the IT of the supporting processes of Mobile as financial management and workspace automation
  • Team of 15 people.

Projectmanager Mobile

KPN
10.1999 - 09.2004
  • Projectmanager of mobile billing innovations, GPRS and UMTS services and Imode.

Controller

KPN
08.1998 - 09.1999
  • Financial controller of bid team Business Radio Solutions and responsible for implementing several changes in project control.

Manager Management Control

KPN
06.1997 - 07.1998
  • Leading a department of 11 employees of in sales support, local marketing and management support for the Rotterdam Europoort - region.

Controller

KPN
06.1995 - 06.1997
  • Controller at IT Network department

Education

Zakelijk Tekenen -

Buro BRAND

Mindfullness -

dOorsprong

Online Persuation -

Online Dialogue

Klantgericht innoveren -

Nijenrode

Online marketing NIMA A -

NIMA

Product Owner -

Scrum Alliance

Economics -

Erasmus University Rotterdam
Rotterdam
01.2000

Business Administration -

Nijenrode
06.1992

Skills

  • Leadership Skills
  • Program Management
  • Agile & Scrum
  • Excellent communication skills

Certification

  • Lean Sig Sigma Black Belt Professional, SSGI, April 2024
  • Project Management Professional (PMP), PMI, Jan 2023
  • Prince2 Foundation Certification Training, ICM, Nov 2021
  • Online Persuation, Online Dialogue, Jan 2018
  • Online Marketing NIMA A, NiMA, April 2017
  • Certificied Product Owner, Scrum Alliance, Jan 2016


Hobbies and Interests

  • Tennis & Padel
  • Sailing & Skiing

Languages

Nederlands
Proficient
C2
Engels
Proficient
C2

Timeline

Senior Project Lead

INGKA
01.2022 - Current

Digital service marketeer

KPN
11.2016 - 01.2022

Program Manager Business Online Services

KPN
02.2015 - 10.2016

Programm Manager CRM/Customer Data

KPN
03.2013 - 02.2015

Manager Online Delivery

KPN
09.2010 - 03.2013

Projectmanager

KPN
09.2009 - 09.2010

Manager Portals

KPN
03.2008 - 09.2009

Manager Messaging

KPN
01.2006 - 02.2008

Manager Enterprise Management

KPN
10.2004 - 12.2005

Projectmanager Mobile

KPN
10.1999 - 09.2004

Controller

KPN
08.1998 - 09.1999

Manager Management Control

KPN
06.1997 - 07.1998

Controller

KPN
06.1995 - 06.1997

Zakelijk Tekenen -

Buro BRAND

Mindfullness -

dOorsprong

Online Persuation -

Online Dialogue

Klantgericht innoveren -

Nijenrode

Online marketing NIMA A -

NIMA

Product Owner -

Scrum Alliance

Economics -

Erasmus University Rotterdam

Business Administration -

Nijenrode

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