Tania Elke Van Raai

• Scheduled and taught in class and online courses to increase learning opportunities.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Identified and recommended staff for key positions and departments.
• Educated clients on proper use of products and systems.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Monitored participant workflow and behaviors throughout training process.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Identified issues, analyzed information and provided solutions to problems.
• Monitored company inventory to keep stock levels and databases updated.
• Developed team communications and information for meetings.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked with customers to understand needs and provide excellent service.
• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Created plans and communicated deadlines to complete projects on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Followed Bohm masterclass
• Gave Activity a new impuls
• made customers suffering from dementia happy and even succeed to bring back their conversation
• organised and gave workshop for healthcare workers in order to stay calm and don't get burn-out
• Monitored special behaviour and guided with succes
• succesfully advised and coached nurses and healthcare workers on customers who no one wanted to help because of agressive behaviour
• Managed to create synergy between all customers on events
• Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.

Cliënt Partner en trainer coach voornamelijk voor de Duitse markt.

• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Exceeded goals through effective task prioritization and great work ethic.
• Delivered services to customer locations within specific timeframes.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Collaborated with team members to achieve target results.

Oprichter en directeur.

Gaf leiding aan 12 docenten

Organiseerde twee maal per leerjaar voorstellingen

Zorgde voor volle klassen en zalen

Bouwde netwerk op om groei mogelijk te maken

Regelde passende sponsoren

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Prepared annual budgets with controls to prevent overages.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Developed and maintained relationships with customers and suppliers through account development.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Maximized performance by monitoring daily activities and mentoring team members.
• Recruited and hired top performers to add talent and value to department.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

• Used coordination and planning skills to achieve results according to schedule.
• Maintained energy and enthusiasm in fast-paced environment.
• Improved operations through consistent hard work and dedication.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Demonstrated respect, friendliness and willingness to help wherever needed.