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Tandy Gunawan
Manager Order Services
Zaandam
Summary
Manager Order Services with 10+ Years experience in managing teams of different departments in the Software and Telecom industry. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Manager Order Services
BMC Software Distribution BV
Schiphol-Rijk, North Holland
01.2019 - 12.2025
- Proved successful working within tight deadlines and fast-paced atmosphere during quarter ends.
- Participated in team-building activities to enhance working relationships.
- Administered weekly 1:1s and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere.
- Quality gate for the team on deals booked. Check deals booked vs booking rules.
Senior Operations Manager
BT Hungary
Budapest
09.2017 - 09.2018
- Lead an Operations consisting of 2 teams, 40+ people supporting the UK market
- Support and lead a transition of an end-to-end Service Request Management team from United Kingdom to Hungary
- People management activities focusing on Team Managers
- 3rd level escalation management
- Work on strategic plans for the financial year
- Lead on operational objectives
Service Operations Manager
BT Hungary
Budapest
07.2016 - 09.2017
- Manage, understand and report on our end-to-end process and commercial performance for CDSS Hungary
- Develop, manage and coordinate local service improvement plans
- Analyze performance reports and create service improvement plans to target the poor performing teams
- Coordinate global service improvement plans
- Lead on local customer experience programme
Team Manager Project Management
Office Ireland, BT
Budapest
05.2015 - 07.2016
- Support and lead a transition of a desk based project management team from Ireland to Hungary
- Lead a team of 20+ people
- Stabilize performance of the team after transition
- Escalation Management
- Recruitment activities
- Analyze performance with the help of performance reports
Team Manager SRM Project Team EMEA
BT
Budapest
07.2014 - 05.2015
- Create a new team specialized in managing projects for customers in the EMEA region
- Stakeholder management for EMEA region by holding monthly calls and sending performance reports
- Effective delegation to team members in the role of Subject Matter Expert or Single Point of Contact for country stakeholders
- People Management activities i.e Regular 1 on 1 conversations, performance reviews, team meetings, career development
- Analyze performance with the help of performance reports
- Organize different trainings according to training needs
Team Manager SRM Benelux
BT
Budapest
10.2012 - 07.2014
- Lead a team of 15+ people
- Coach and motivate team members with regular 1 on 1 conversations
- Support team members with skill development and career movement
- Create weekly and monthly reports with support teams to manage performance of the team
- Escalation management of problematic requests
- Manage exits and recruit team members
- Stakeholder management by holding weekly calls and sending performance reports
Senior Service Request Manager
BT Hungary
Budapest
05.2012 - 09.2012
- Train up new team in Budapest to support the Benelux market
- Subject Matter Expert
- Creating process documents and work instructions
- Managing relations with different support teams
- Creating and managing quotes and orders for different customers
Commercial Change Manager
BT Netherlands
Amsterdam, North Holland
04.2011 - 04.2012
- Managing projects for different customers
- Creating and managing quotes and orders for different customers
- Setting up KCI's (Keep customer informed) for different stages of the quote and ordering process
- Working together with global virtual teams
International Trade Manager, Intern
Shanghai Popular
Shanghai
02.2009 - 08.2009
- Ordering products with suppliers
- Requesting and fulfilling export documents
- Promote the company and their products on trade fairs
- Product presentations to customers
Education
Bachelor of Science - Trade Management Asia
School of Business And Economics (HES)
Amsterdam 08.2005 - 2011.02
Skills
People Management
Ability to work under pressure
Communication and Interpersonal skills
Thinking skills (problem solving and decision making)
Software
MS Excel (Macros, pivot tables, data visualization)
Sharepoint
MS Visio
MS Project
Certification
Excel advanced (BT Internal certificate acquired)
Timeline
Manager Order Services
BMC Software Distribution BV
01.2019 - 12.2025
Lean practitioner (BT Internal certificate acquired)
04-2018
Senior Operations Manager
BT Hungary
09.2017 - 09.2018
Prince 2 Foundation (BT Internal
10-2016
Service Operations Manager
BT Hungary
07.2016 - 09.2017
Team Manager Project Management
Office Ireland, BT
05.2015 - 07.2016
Team Manager SRM Project Team EMEA
BT
07.2014 - 05.2015
Excel advanced (BT Internal certificate acquired)
05-2013
Team Manager SRM Benelux
BT
10.2012 - 07.2014
Senior Service Request Manager
BT Hungary
05.2012 - 09.2012
Commercial Change Manager
BT Netherlands
04.2011 - 04.2012
International Trade Manager, Intern
Shanghai Popular
02.2009 - 08.2009
Bachelor of Science - Trade Management Asia
School of Business And Economics (HES)
08.2005 - 2011.02