Experienced with customer interaction and service resolution. Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.
Overview
17
17
years of professional experience
Work History
Service Agent/Support Person
Elections Canads
03.2025 - 05.2025
Setting up office, training new employees and delegating task to co-workers.
Assist electors with the voting process in office and online.
Conduct targeted revision such as special ballot voting in remote communities and home visits.
Data entry and other office duties such as answering and directing calls, opening and closing of the office daily and ensuring office runs as smoothly as possible.
Prepare training materials and schedule times and dates for training classes.
Service Agent
Elections Canada
08.2021 - 09.2021
Work with constituents during the special voting process and give them the information and support they need to be able to vote both in office, online and through home visits.
Carry out office duties such as, data entry, fax and answering/directing calls. Preparing documents and all daily office task.
Preparing training materials for training sessions and scheduling times and dates of training classes.
Enumerator
Statistics Canada
05.2016 - 06.2016
Traveled door-to-door in assigned communities to request participation in the census interview.
Contacted interviewees over phone or in person to correct and gathered further needed information.
Corresponded with my leader to ensure all work was properly and fully completed.
Revision Agent
Elections Canada
08.2015 - 11.2015
Perform data entry and revise all new information collected through the revision process.
Prepare voters with the correct information needed to proceed with the voting process.
Perform all office duties such as, calls, fax, preparing documents and setting up and closing of the office.
Florist/Clerk
Judy’s Flowershop
10.2008 - 06.2015
Managed daily opening and closing of florist shop.
Greet and serve walk-in customers.
Take orders and prepared bouquets and floral arrangements based on customers request.