TALITA FERGUSON
Amsterdam,NH
Summary
High-performing Executive Assistant with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project assistant who thrives in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
16
16
years of professional experience
Work History
Operations Manager
Café Tal
Cape Town, Western Cape
02.2018 - 03.2021
- Multifaceted position with responsibilities ranging from hands-on management to financial oversight and human resource management
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Reconciled daily transactions, balanced cash registers and deposited the restaurant's earnings at the bank.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Negotiated contracts with vendors for food, equipment and supplies.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Executive Assistant
University Of South Africa (UNISA) - Records Management Department
Pretoria, Gauteng
06.2005 - 06.2017
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for the executive team.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Assisted in developing policies and procedures about office administration matters.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed and tracked expenses to meet company budget requirements.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Supervised executive and management emails while allocating tasks to the administrative support team for smooth operational flow.
- Monitored incoming emails and responded promptly.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Graduation Officer
University Of South Africa (UNISA)
Pretoria, Gauteng
01.2005 - 06.2005
- Assisted guests throughout an event by providing directions or answering questions about available amenities.
- Attended and participated in graduation events.
- Chose facilities, inspect spaces and plan set up and execution to ensure smooth graduation ceremonies.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Provided on-site support during the day of the event including problem solving if necessary.
- Worked in tandem with the department head to coordinate logistics of all calendar events.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
Education
Google Project Management: Professional Certificate -
Coursera
01.2023
Bachelor of Arts in Information Science -
University of South Africa
01.2015
Skills
- Office Management
- Travel Administration
- Scheduling
- Report Writing
- Social Media Management
- Administrative Support
- Risk Management
- Project Oversight
- Self-Starter
- Strong Problem Solver
Volunteer
National Library of Singapore Feb 2023 - October 2023
Shelved books, weeded collections and assisted patrons in navigating library, using the borrowing
machines, register the NLB Mobile app and myLibrary ID, and navigate eResources.
Neilson Hays Library in Bangkok January 2021 - March 2021
Administrative duties, assisting with enquiries, shelving of books, data capturing, assisting patrons
with book lending, payment etc.
Volunteer Experience
- National Library of Singapore, Singapore, 02/2023, 10/2023, Shelved books, weeded collections and assisted patrons to navigate library, use the borrowing machines, register NLB Mobile app and myLibrary ID, and navigate eResources.
- Neilson Hays Library in Bangkok, Bangkok, Thailand, 01/2021, 03/2021, Administrative duties, assisting with enquiries, shelving of books, data capturing, assisting patrons with book lending, payment etc.
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Dutch
Beginner
A1
Affiliations
Core to my believes is caring for the environment and giving back to the community. During free time I volunteer at libraries, garden and love to cook.
Timeline
Operations Manager
Café Tal
02.2018 - 03.2021
Executive Assistant
University Of South Africa (UNISA) - Records Management Department
06.2005 - 06.2017
Graduation Officer
University Of South Africa (UNISA)
01.2005 - 06.2005
Google Project Management: Professional Certificate -
Coursera
Bachelor of Arts in Information Science -
University of South Africa
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