TAH EMMERENCIA NGEGHIAH
Dubai
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
6
6
years of professional experience
Work History
Sales Associate
Apparel Llc- Skechers Brand
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Retail Sales Assistant
Alshamsi Holdings Llc
06.2019 - Current
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Processed returned or exchanged items and provided refunds to customers
- Assisted customers in locating specific items to boost satisfaction
- Resolved customer complaints and process issues with proactive problem-solving skills
- Updated product labelling and pricing to reflect discounts and offers
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Operated cash registers with accuracy and processed cash and card transactions
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers
- Built lasting relationships with clients through customer service interactions
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management
- Followed company procedures and guidelines for smooth retail operations
- Maintained knowledge of products and features to provide recommendations to customers
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations
- Maintained accurate records to track cash handling activities
- Went above and beyond by helping customers to locate stock, making
Education
Bachelor's Degree - In Technology
The College of Technology
Bamenda, Cameroon12.2017
Skills
- Visual merchandising
- Cash handling
- Point of sale
- Product knowledge
- Inventory management
- Customer service
- Team collaboration
- Suggestive selling
- Time management
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Money handling
- Verbal/written communication
- Cash register operation
- Store opening and closing
- Sales expertise
- Retail store operations
- Sales goals attainment
- Brand promotion
- Persuasion techniques
- Fitting room maintenance
- Friendly and outgoing
- Feedback implementation
- Retail loss prevention
Timeline
Sales Associate
Apparel Llc- Skechers Brand
01.2024 - Current
Retail Sales Assistant
Alshamsi Holdings Llc
06.2019 - Current
Bachelor's Degree - In Technology
The College of Technology
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