SYLKA JOSEPH-SCHENFEIGEL
Customer Success Manager
Zwolle
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Concentrates on increasing sales while improving customer satisfaction rates. Places high priority on developing workable solutions to customer needs. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Success Manager
Knowbe4
07.2023 - Current
- Successfully managed client relationships, consistently achieving a Net Booking Retention of 110% or higher, demonstrating commitment to exceeding customer expectations.
- Implemented strategic initiatives resulting in excellent deal retention rates, contributing to the overall growth and success of the organization.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Customer Experience Specialist
Rentman
11.2021 - 04.2023
- Worked closely with Sales to ensure onboarding support for newly converted leads and reduce churn
- Lead trainings in new features for both customers and internal employees
- Upsold features and add-ons
- Always provided high-quality support through tickets, phone support, tailored trainings, video calls, and on-site support when needed
- Created various accounting and sales documents, such as invoices, sales orders and quotations.
Café manager
Paul
06.2018 - 10.2021
- Experience in management and supervising staff
- Ability to establish and maintain positive working relationships with employees and customers
- Increased sales and exceptional customer service through effective management
- Reviewed sales regularly, closely monitoring trends to improve profitable product ranges
- Coached and mentored junior staff to deliver first-class quality, service and safety standards.
Writer
Guesswhaaat
08.2017 - 08.2018
- Familiarized myself with tools such as WordPress, all while writing articles for both our blog and app
- Translated the website and articles from French to English
- Edited documents for grammar, clarity, content and formatting
- Participated in meetings related to product development and implementations.
Education
English Language And Literature
Université De Tours
Tours, FranceSkills
Proficiency in Zendesk, Jira, HubSpot, Salesforce
undefinedTimeline
Customer Success Manager
Knowbe4
07.2023 - Current
Customer Experience Specialist
Rentman
11.2021 - 04.2023
Café manager
Paul
06.2018 - 10.2021
Writer
Guesswhaaat
08.2017 - 08.2018
English Language And Literature
Université De Tours
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