Mohammed Abu Zahra

• Manage loading, unloading, movement and sorting of supplies to keep deliveries on schedule
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, shipping compliance and tracking shipments
• Developed and deployed strategies to save time and expenses associated with goods movements
• Breakdown problems and evaluate the best solutions to make decision in the fastest way.

• Support customers solve technical and supply chain data on timely basis
• Maintaining and improving logistics processes and data quality
• Manage queue of tickets and provide regular updates to open tickets
• Improving QA processes and regulating QA and Logistics processes
• Analyzing customer's data and finding gaps in it.
• Trained collegues on operating procedures and company services.

• Managing multiple customers' orders and purchasing needs
• Contact suppliers to request missing invoices and delivery information
• Cross-departmental communication of process to improve the customer experience
• Assisting customers and vendors through the purchasing process and support them in case of emerging problems.

• Understanding the rules and regulation of the import process for the following countries:

UAE, Jordan, Bahrain, Cyprus and Lebanon

• Analyzing and managing the performance of the 3PL on regular basis
• Improved consistency of on-time arrivals through effective logistics management and travel route planning.
• Providing monthly ADHOC analysis on shipments financials and lead-time
• Handling Air, Sea, and Land Shipments
• Working with different stakeholders and informing them on the shipment's update.