Svitlana Kolesnik
Amsterdam,Netherland
Summary
Customer-focused professional adept at building positive relationships and enhancing the shopping experience. Engages customers through insightful needs analysis and tailored product recommendations. Demonstrates strong communication and active listening skills, fostering loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Vintage Clothing Reseller & Upcycling Designer
Self-employed
Amsterdam, The Netherland
03.2023 - Current
- Designed and created unique upcycled garments from vintage clothing.
- Repaired and customized garments using sewing techniques.
- Sourced, styled, and sold vintage clothing through online platforms and social media.
- Combined colors, textures, and silhouettes to create cohesive looks.
- Managed the creative process, including sourcing, photography, marketing, sales, and shipping.
Retail Sales Consultant
Shoe store
Vinnytsa, Ukraine
08.2012 - 09.2014
- Developed positive customer relationships while supporting product selection and purchase decisions.
Retail Sales Consultant
Shoe store
Vinnytsa, Ukraine
03.2011 - 06.2012
- Guided customers in selecting products tailored to individual needs and preferences, enhancing their shopping experience.
Education
Bachelor of Science - Analytical psychology
European School of Psychology
01-2025
Bachelor of Business Administration - Organizational Management
University of Finance and Economics
Vinnytsa, Ukraine 01-2011
Skills
- Sewing techniques
- Fashion styling
- Product knowledge
- Customer needs analysis
- Customer service excellence
- Customer engagement
- Analytical-thinking
- Creative solutions
- Conflict Resolution
- Active listening
- Public speaking
- Positive mindset
Languages
Ukrainian
First Language
English
Upper Intermediate
B2
Russian
Proficient
C2
Dutch
Beginner
A1
Timeline
Vintage Clothing Reseller & Upcycling Designer
Self-employed
03.2023 - Current
Retail Sales Consultant
Shoe store
08.2012 - 09.2014
Retail Sales Consultant
Shoe store
03.2011 - 06.2012
Bachelor of Science - Analytical psychology
European School of Psychology
Bachelor of Business Administration - Organizational Management
University of Finance and Economics