Svetoslav Denehchiev
Hotel And Restaurant Manager
Sofia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Hotel Manager
Viking Cruises
Basel
03.2015 - 03.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
Assistant Floor Manager
Old Westbury Country and Golf Cluib
New York/ Long Island
02.2011 - 02.2012
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Mentored team members to enhance professional development and accountability in workplace.
Education
M.D. - Marketing Management And Research
09.2004 - 06.2009
M.D. - Tourism And Travel Management
09.2018 - 06.2020
Skills
Policy and procedure adherence
undefinedCertification
Course of personal Productivity (GTD) by David Allen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Course of personal Productivity (GTD) by David Allen
08-2019
New Bulgarian University - M.D., Tourism And Travel Management
09.2018 - 06.2020
Principle-Centered Leadership by Stephen Covey
08-2018
Hotel Manager - Viking Cruises
03.2015 - 03.2024
Assistant Floor Manager - Old Westbury Country and Golf Cluib
02.2011 - 02.2012
University of Economic - M.D., Marketing Management And Research
09.2004 - 06.2009
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