Susana Prosódio
Maastricht,Netherlands
Summary
- Dynamic and detail-oriented professional with extensive expertise in beauty salon management, customer service excellence, and digital marketing.
- Proficient in eyelash extension application, gel nail techniques, and relaxation massage, complemented by strong skills in social media marketing and content creation.
- Demonstrates exceptional client relationship building and team collaboration abilities, with a proven track record in outbound sales calls and multilingual coordination.
- Adept at managing hygiene and safety procedures while ensuring high standards of client satisfaction. Career goals include leveraging comprehensive skills to enhance client experiences and drive business growth within the beauty industry.
- Dependable individual with excellent organisational skills and strong work ethic.
- Possesses outstanding communication abilities and keen eye for detail.
- Committed to ensuring timely and accurate mail delivery, enhancing community satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Postbezorger
PostNL
Maastricht
07.2024 - 06.2025
- Responsible for daily postal deliveries.
- Maintains reliability and punctuality.
Courier
Thuisbezorgd
Maastricht
03.2024 - 06.2025
- Delivered food orders efficiently across the city.
- Ensured timely and accurate service.
Production Worker
Nedlin
Beek/Elsloo
09.2023 - 02.2024
- Operated industrial laundry machinery.
- Worked in a fast-paced production environment.
Beauty salon manager
Instituto de Beleza López
Sesimbra, Portugal
07.2021 - 12.2023
- Collaborated with beauty therapists for optimum client satisfaction.
- Maintained high standards of cleanliness, resulting in a pleasant environment.
- Resolved conflicts amongst staff members, fostering harmonious relationships.
- Promoted the salon on social media platforms for increased visibility.
- Evaluated employee performance regularly, providing constructive feedback.
- Conducted regular stock checks to prevent product shortages.
- Stayed abreast with latest beauty industry trends for offering relevant services.
- Enhanced salon atmosphere by implementing innovative decor ideas.
Education
Secondary Education - 9th Grade
Escolas de Santo Antonio da Charneca
06.2014 - 07.2015
Skills
- Professional Skills
- Digital & Marketing Skills
- Communication & Soft Skills
- Beauty Salon Management
- Customer Service Excellence
- Eyelash Extension Application
- Gel Nail Techniques & Manicure
- Pedicure Services
- Relaxation Massage
- Manual Lymphatic Drainage
- Hair Washing & Blow-Drying Assistance
- Hygiene and Safety Procedures
- Time Management
- Appointment Scheduling
- Social Media Marketing (Instagram, Facebook)
- Content Creation for Beauty Services
- Basic Graphic Design (Canva or similar tools)
- Online Promotion Strategies
- Client Communication Via Social Platforms
- Photography for Social Media (Before & After Content)
- Client Relationship Building
- Friendly and Professional Communication
- Team Collaboration
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Multitasking
- Flexibility and Adaptability
- Call Center & Sales Skills
- Translation & Localization
- Transferable Soft Skills
- Confidentiality and Discretion
- Outbound Sales Calls
- Inbound Customer Support
- Cold Calling & Upselling
- CRM Software
- Active Listening
- Objection Handling
- Complaint Resolution
- Order Processing
- Goal-Oriented Communication
- Product Description Translation
- Multilingual Coordination
- Attention to Linguistic & Cultural Nuances
- Basic Use of Translation Tools
- Team Collaboration for International Campaigns
- Patience and Empathy in Customer Service
- Strong Verbal Communication
- Persuasion and Negotiation
- Time and Stress Management
- Quick Learning of New Tools & Systems
- High Adaptability in Fast-Paced Environments
Personal Information
- Age: 28
- Nationality: Portuguese
Custom
- Gym & Fitness
- Video Games
- Netflix
- Writing
Languages
English
Upper intermediate
Portuguese
Proficient (C2)
Spanish
Fluent
Timeline
Postbezorger
PostNL
07.2024 - 06.2025
Courier
Thuisbezorgd
03.2024 - 06.2025
Production Worker
Nedlin
09.2023 - 02.2024
Beauty salon manager
Instituto de Beleza López
07.2021 - 12.2023
Secondary Education - 9th Grade
Escolas de Santo Antonio da Charneca
06.2014 - 07.2015
Similar Profiles
David PhamDavid Pham
SAP Security, Authorization S4 HANA Fiori Consultant at PostNLSAP Security, Authorization S4 HANA Fiori Consultant at PostNL
Oluwakemi AyinlaOluwakemi Ayinla
ADMINISTRATIVE AND LOGISTICS ASSISTANT at PostNLADMINISTRATIVE AND LOGISTICS ASSISTANT at PostNL
Aron StuveAron Stuve
Pakketsorteerder at PostNLPakketsorteerder at PostNL
Giorgia Maria GugliottaGiorgia Maria Gugliotta
Crew member at SicileryCrew member at Sicilery
BERIN YESILBERIN YESIL
Europe Demand Manager at ENVALIOREurope Demand Manager at ENVALIOR