Susan Roose
Leeuwarden,FR
Summary
I am organized and dependable. I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals is nothing new to me. I am a hardworking and passionate, with strong organizational, communicational and planning skills eager to secure entry-level of a Conference & Events Intern position. I am an open-minded, collaborative and caring person that is ready to help a team achieve company goals.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Sales Employee
Blokker
03.2022 - Current
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Provided insightful feedback on product development initiatives based on customer observations and market trends.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Resolved customer complaints by investigating problems and developing solutions.
Restaurant Hostess
Heartbreak Hotel
06.2021 - Current
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Housekeeping Manager
NHL Stenden
03.2024 - 04.2024
- Conducted in-depth quality inspections on staff cleaning work, ensuring cleaning was completed to high-quality standards.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed staff onboarding by writing contracts, training, communicating priorities and helping them settle into new environments.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
Service Desk Employee
Jumbo
03.2020 - 03.2022
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Inspected products and services to comply with quality standards.
- Thrived in fast-paced environment with energy and enthusiasm.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Hotel Management
University of Applied Sciences NHL Stenden
Leeuwarden 09.2021 - 07.2025
Higher Secondary General Education -
Mariënburg
Leeuwarden 09.2016 - 06.2021
Skills
- Planning
- Organizational skills
- Empathetic communication
- Resilient
- Problem-Solving
- Critical Thinking
- Multitasking
Languages
Dutch
First language
English
Bijna eerstetaalniveau
C2
Spanish
Elementair
Hobbies
My hobby is to play sport. I play football in a team. I am a team-player, and I care about maintaining good relationships.
Additional Information
"When you accept your limitations, you go beyond them".
Timeline
Housekeeping Manager
NHL Stenden
03.2024 - 04.2024
Sales Employee
Blokker
03.2022 - Current
Bachelor of Arts - Hotel Management
University of Applied Sciences NHL Stenden
09.2021 - 07.2025
Restaurant Hostess
Heartbreak Hotel
06.2021 - Current
Service Desk Employee
Jumbo
03.2020 - 03.2022
Higher Secondary General Education -
Mariënburg
09.2016 - 06.2021
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